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# Helpdesk Technician Tier I - DoE

- **Company:** Code
- **Location:** Fairfax, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Deployment, Data Logging, ServiceNow IT Service Management, Tablet Computers
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=704608cfcea85e2c

## About the Role

* Proven (2 years) experience in a service desk or technical support role, with expertise in incident management and problem resolution.
 * Strong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems.
 * Experience in ServiceNow ticketing system
 * Familiarity with technical refresh processes, including hardware deployment and software installations.
 * Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service.
 * Ability to work efficiently under pressure, prioritize tasks, and meet deadlines.
 * Relevant certifications such as ITIL, CompTIA A+, or HDI Support Center Analyst, are a plus.

## Description

* Serve as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.
 * Diagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.
 * Document incidents, solutions, and service requests in detail, ensuring accurate records for future reference.
 * Provide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.
 * Support audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.
 * Assist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.
 * Collaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.


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