> Markdown version of [/jobs/ext/2601452-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2601452-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** Xipe Inc.
- **Location:** Kennewick, WA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Wi-Fi Technology, Connectivity Problems, Software Troubleshooting, Server Operating Systems & Platforms, User Administration
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d07f115f7fd1a29b

## About the Role

* 1-3+ years of IT help desk or technical support experience (MSP experience a plus)
 * Solid working knowledge of Windows desktop/server environments, Active Directory/Entra ID, Microsoft 365, and common networking fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting)
 * Familiarity with remote support and RMM tools
 * Strong written and verbal communication skills - you can explain technical issues in plain English
 * Ability to manage multiple tickets and priorities without dropping the ball
 * A calm, patient, customer-first attitude, even when things are stressful
 * Reliable high-speed internet and a quiet, professional home work environment
 * Must be based in or near the Tri-Cities, WA area for occasional in-office meetings, equipment pickup, or on-site coverage as needed

Nice to Have

 * Relevant certifications (CompTIA A+/Network+/Security+, Microsoft, etc.)
 * Experience with firewall/network appliance basics (Sophos a plus)
 * Prior experience supporting regulated industries (healthcare, retail/PCI)

## Description

We're looking for a Help Desk Technician to join our team remotely, providing first- and second-line support to our client base. You'll be the first voice or message our clients hear when something's not working - troubleshooting issues, resolving tickets, and escalating what you can't solve on your own. This is a great fit for someone who's technically sharp, communicates clearly with non-technical users, and thrives in a fast-paced, ticket-driven environment.

What You'll Do

 * Field inbound support requests via phone, email, and ticketing system (Autotask PSA)
 * Triage, prioritize, and resolve Tier 1/2 tickets: password resets, printer issues, connectivity problems, software troubleshooting, user account management, and general desktop support
 * Remotely access and support client workstations and servers using our RMM platform (Datto RMM)
 * Document all work clearly and consistently in our ticketing and knowledge base systems (Hudu)
 * Escalate complex issues to senior engineers with clear, thorough notes
 * Monitor and respond to RMM alerts for patching, backups, and endpoint health
 * Maintain a professional, friendly, and patient tone with every client interaction
 * Follow documented client-specific procedures and security requirements (including HIPAA/PCI-aware clients)
 * Meet SLA response and resolution targets


## Related Videos

- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)