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# Product Support Analyst

- **Company:** Insight Global
- **Location:** Collierville, TN, United States
- **Experience:** Experienced
- **Salary:** $85,280.0 - $106,080.0
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, Issue Tracking Systems, Scrum Methodology, Salesforce.Com, Tools for Reporting
- **Published:** August 3, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/tennessee/collierville/product-support-analyst/job-559290/

## About the Role

2+ years of experience in a Product Analyst, Business Analyst, or Reporting Analyst role

 - Experience working in Agile/Scrum environments and supporting the product development lifecycle
 - Proficiency with reporting analytics and ticketing/issue tracking tools
 - Strong technical documentation, analytical, and problem-solving abilities
 - Excellent communication and stakeholder management skills
 - Self-starter with strong organizational skills and attention to detail
 - Comfortable working in a fast-paced environment

Nice to Have Skills & Experience

 - Salesforce Experience

## Description

A client/employer of Insight Global is searching for a detail-oriented Product Analyst to support the product management lifecycle and drive continuous improvement across reporting tools and processes. This role serves as a key liaison between Product, Engineering, and QA teams to ensure defects are properly documented, prioritized, and resolved in a timely manner.
Key responsibilities will include managing ticket triage, documenting defects, and analyzing trends to identify opportunities for improvement. This role will also collaborate with cross-functional teams to enhance reporting tools, streamline processes, and improve overall product quality and performance.


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