> Markdown version of [/jobs/ext/2601804-service-desk-agent](https://www.wearedevelopers.com/jobs/ext/2601804-service-desk-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Agent - **Company:** Vantor Inc. - **Location:** Westminster, CO, United States - **Salary:** $43,680.0 - $48,048.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Software - **Published:** August 5, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87970585/1 ## About the Role * Must be a U.S. Person * High School Degree or GED * Be able to successfully pass a background investigation * Experience in a customer service role Preferred Qualifications: * Previous help desk experience is a plus ## Description We are hiring immediately for a Service Desk Agent to work either in the Westminster, CO office, or in Herndon, VA. This position will allow for a combination of in-office work and a few days from home. From home may be up to two days per week, and this is subject to change. The successful candidate will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Our Service Desk Agents, are often the first point of contact for customers' service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate. Essential Duties: The following duties are not meant to be all inclusive and may be changed or modified by the company at any time. * Manage large amounts of inbound and outbound calls in a timely manner * Follow call center "scripts/troubleshooting guides" when handling different topics * Identify customers' needs, clarify information, and providing solutions * Monitor tickets & workflows and in accordance to team's SLAs * Create documentation where documentation is absent * Administer Active Directory accounts * Utilize remote user support tools to provide support * Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications, a plus * Demonstrate strong communications skills with active listening skills * Remain customer-service oriented in all situations/personalities * Pay attention to detail * Solve problems quickly * Remain organized/ set priorities * Follow established procedures on routine work; requiring instructions only on new assignments ## Related Videos - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 176: Expensive Agents, Taking Over VSCode and Safer Vibe Coding](https://www.wearedevelopers.com/magazine/603-dev-digest-176-expensive-agents-taking-over-vscode-and-safer-vibe-coding) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Dev Digest 203: Play 90s Games, Don't Return to Office & Manage Agents](https://www.wearedevelopers.com/magazine/683-dev-digest-203-play-90s-games-don-t-return-to-office-manage-agents) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)