> Markdown version of [/jobs/ext/2601902-it-engineer-venue](https://www.wearedevelopers.com/jobs/ext/2601902-it-engineer-venue). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer- Venue - **Company:** Opry Entertainment Group & Ryman Hospitality Properties - **Location:** Nashville, TN, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Agile Methodology, Business Software, Cyber Security, Information Systems, Computer Literacy, Data Integrity, Pivot Tables, Information Technology, Network Support - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=95cb0751d7abcfa3 ## About the Role * Degree in Information Systems, Computer Science or equivalent related experience required, * 1+ years' experience supporting point-of-sale systems (preferably Micros Simphony) * 3+ years' network experience (preferably Unifi) * Experience with food and beverage business operations, ideally multi-location enterprises Knowledge, Skills and Abilities * Effective interpersonal, written, and verbal communication skills * Excellent attention to detail for identifying patterns and curating obscure system data * Diligence in troubleshooting complex problems with little information to reach resolution * Ability to identify risk and reprioritize tasks rapidly without missing deadlines in an ever-changing business * Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables Licenses / Certifications * CCNA or equivalent certification preferred * Valid driver's license with satisfactory driving record required; will travel to venues as required for hardware and software implementations and support, Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing for office/property navigation. Frequently lift/carry up to 25 lbs. Occasionally lift/carry up to 50lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use. ## Description As a Venue IT Engineer, you'll support significant business and operations goals related to IT, ensuring efficient and effective services. You'll provide system, network, and end-user support for daily operations, projects, and ongoing initiatives, including service desk, desktop, server, information security, vendor, telephony, security monitoring, and business application support. As the ideal candidate, you're analytical, detail-oriented, and solutions-focused, with strong technical knowledge and the ability to support multiple priorities. Reports to Manager of IT Service Desk. * Manage the maintenance of on-site networks, including updates, changes and replacements to ensure quality of service for business operations. * Diagnose malfunctions in device software, hardware, and peripheral accessories. * Respond to on-site ticketing-related needs, including for box office ticketing platforms and mobile devices. * Provide upgrades, testing, administrative data changes, and change control items for point-of-sale systems. * Author end-user guides to improve understanding and usability of the system for operators. Provide positive customer service and training to users with varying technical aptitudes. * Test new versions of software frequently and thoroughly. * Document the frequency of issues and escalate systemic problems accordingly. * Establish processes for completing support tasks with improved accuracy and timeliness. * Lead on-call helpdesk hotline during peak support times. Support a small, high-performing team using agile methodologies and sharing in rotating on-call duties on or off hours. * Travel to all venues as required for hardware and software implementations and support. * Adhere to strict standards for maintaining system data integrity. * Perform other duties as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)