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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** OW INVESTORS, LLC - **Location:** Ocala, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Computer Maintenance, Computer Networks, Internet Information Services (IIS), Microsoft Office, Microsoft SQL Server, Microsoft PowerPoint, Computer Equipment - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=884a7b364a749b8e ## About the Role Do you have experience in User training (technical support)?, Do you have a Associate's degree?, * Demonstrated ability in the operation and configuration of MS Windows, MS SQL Server/Express, MS Office, IIS * Conceptual understanding of computer networking and configuration, from basic "island"-type to more complex enterprise-level integrations * Deep understanding and demonstrated ability in computer repair and troubleshooting Define problems, collect data, establish facts, and draw valid conclusions. * Experience that shows sufficient presence and leadership to develop and maintain relationships with customers, strategic partners, executive staff, and other internal and external audiences. * Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Competencies: * Teamwork, initiative, multicultural sensitivity and interpersonal communication, ability to multitask and also easily move between tasks in certain situations, self-starter, ability to follow instructions from peers, willingness to do whatever it takes to meet company and customer expectations. Requirements: Minimum Position Requirements: * Associates Degree in Computer Repair and/or CompTIA A+ preferred; however, will consider similar vocational training and experience * 1 to 3 years in a computer technician environment or similar Military Experience * Ability to travel regularly 3-5 Years' experience in training, customer support and ability to work directly with customers * Ability to lift 25-50 pounds individually, 150 pounds as a team effort * Proficient in MS Office, PowerPoint and Excel. ## Description Software Support Specialist, where the position's main requirements include installing, training, and providing post-install Tier 2 software and technical support for MARS proprietary meter testing software (M3) and PC hardware installed in MARS test bench equipment. The candidate must have a hands-on approach to remediate software / hardware issues and answer questions regarding the operation of the software. The position requires a self-starter who will coordinate with sales, electrical department, and management regarding new sales/upgrades to answer questions and develop a hardware/software plan which fits with customer needs. The candidate will assist in providing customer and market feature / functional feedback for existing and new products to management. In addition, the Software Product Support Specialist will need to communicate with team members and customers over the phone and / or in person for training and troubleshooting. Moderate travel is required. Core Position Responsibilities: * Coordinate with sales, electrical department, and management regarding new sales/upgrades to answer questions and develop a hardware/software plan which fits with customer needs * Install and configure MS SQL Express, MS Windows, and IIS along with proprietary MARS software to ensure all conditions of the project are met * Assure hardware/software compatibility during development and installation. * Act as the primary interface with customer IT departments to answer any questions or coordinate installation, escalating requests to management as needed * Perform in-house and on-site installation of PCs and software to meet the project's requirements * Provide on-site customer training on the operation and maintenance of proprietary MARS software * "Soft Sales" - Introduce other MARS hardware/software which may benefit the customer, referring all questions and leads to the Director of Sales for follow-up * Report inventory adjustments according to MARS inventory practices to ensure proper inventory count and ordering ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [You’re a great coder? 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