> Markdown version of [/jobs/ext/2601943-business-noc-technician-ii](https://www.wearedevelopers.com/jobs/ext/2601943-business-noc-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business NOC Technician II - **Company:** Midcontinent Communications - **Location:** Sioux Falls, SD, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), VoIP, Cable Modem, Computer Networks, Monitoring of Systems, Issue Tracking Systems, IT Management, Internet Protocol, IP Routing, Traceroute, Multi-protocol Systems, Network Monitoring, Routing, Ns (Simulator), Ping (Networking Utility), Simple Network Management Protocols, TCP/IP, Wireshark, Virtual Local Area Networks, Zabbix, Computer Network Operations, Grafana, SolarWinds (Software), Performance Monitor, Cisco - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9c0ed8ec0e98f227 ## About the Role * High school diploma, or vocational certification in technology field, or equivalent industry work experience required. * Minimum Two years of previous NOC, Engineering, Network Operations, or Business Support experience is required; experience in the telecommunication or cable industry is preferred. * Minimum of two years of internal proprietary methods of service delivery is preferred. * NCTI "Operations Center Technical Support I" course completed or commitment to complete within the first year of employment. * Cisco routing and switching coursework to be completed within the first year in position. SKILLS AND BACKGROUND * Working knowledge of business networking, including network components, function, and operation; Working knowledge HFC /cable plant components and structure. * Working knowledge of TCP/IP and other Internet protocols as well as experience with tools such as Ping SNMP, SSH, Trace Route, NS Lookup. Exposure to SolarWinds, Wireshark, Zabbix, Grafana etc. is preferred. * Working knowledge of enterprise business and wholesale carrier networking including but not limited to Layer II/Layer III networks, IP routing, VoIP, etc. * Working knowledge of applied routing and switching configurations such as MPLS, VLAN routing, EVC. * Working knowledge of the following specialties: optical transport, routing, cable modem termination system (CMTS), voice, video and wireless. * Demonstrated proficiency in all areas of NOC operations; able to handle moderately complex maintenance and troubleshooting duties. * Working knowledge of network monitoring systems and element monitoring systems. * Demonstrated proficiency in incident and change management process and procedures. * Ability to read and comprehend technical literature. ## Description Provide comprehensive support for Enterprise and Wholesale Carrier Business customers by monitoring, evaluating, troubleshooting, and performing tasks to support internal and external customers., * Engage in reactive and proactive monitoring of the multi-service fiber optic network and related services, including video, telephone, Internet, and Enterprise IT services, as well as Advanced Enterprise and Wholesale Business services; quickly identify network events, impaired services, or unplanned outages. * Monitor network resources, components, and Enterprise Business connections for performance, equipment failures and/or service outages. * Evaluate network alarm conditions and service outages; follow procedures to validate and classify potential impact. * Identify and document events as they occur, enter relevant information in Midco's ticketing system. * Perform preliminary troubleshooting per established procedure; document completed troubleshooting and escalate to the appropriate personnel for additional troubleshooting, mitigation, and restoration. * Actively coordinate mitigation and resolution of service outages; assist in troubleshooting and pinpointing service outage components. * Engage and coordinate efforts with third parties and vendors to resolve problems and issues. * Communicate with users, group members, Engineering, Field OPS, Business Customer Care and Management regarding service outages and/or equipment malfunctions; provide regular updates on high priority network events, escalating as necessary. * Review in flight circuit projects prior to turn-up; conduct pre-delivery testing of new carrier circuits and refer any issues to senior NOC or BNE personnel for corrective action. * Participate in coordinated turn-up of new carrier circuits. * Coordinate circuit troubleshooting between Midco and third-party resources to address circuit issues. * Input and review change requests for moderately complex maintenance activity. * Evaluate maintenance notifications and coordinate maintenance windows with other providers, NNIs and internal customer support teams. * Perform pre/post QC checks as part of maintenance activity; review nightly change calendar for potentially high risk or high impacting maintenance. * Coordinate preventive maintenance activity with Field Ops personnel; perform pre/post QC verification. * Perform proactive health checks as part of normal surveillance; document identified issues and coordinate with Field Ops personnel on corrective action. * Generate operational reports such as power supply battery health and transponder state. * Draft, review and update process documentation to ensure all procedures are known. * Train and guide new hires as required. * Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers. * Adhere to Midco's privacy guidelines to ensure each customer's privacy. * Maintain regular attendance as required by your position. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: * Effectively communicate with other departments to handle escalating issues in a timely manner. * Support the mission, vision and values of Midco. * Collaborate effectively with internal and external customers to ensure exceptional service. * Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity. * Remove obstacles for team members. Encourage creative solutions. * Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. * Communicate clear expectations that set a high bar while holding team members accountable to reach these goals. * Demonstrate business acumen by using data to drive decisions and actions. * Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and * finding ways to cut through ambiguous problems. * Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind. * Actively follow Midco policies and procedures. * Perform other duties as assigned. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Code meets connectivity - Developers as the powerhouse of Network API innovation](https://www.wearedevelopers.com/videos/1686-code-meets-connectivity-developers-as-the-powerhouse-of-network-api-innovation) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)