> Markdown version of [/jobs/ext/260218-technical-support-specialist-1](https://www.wearedevelopers.com/jobs/ext/260218-technical-support-specialist-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist 1 - **Company:** Pattyn North America, Inc. - **Location:** Sussex, WI, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Microsoft OneNote, Microsoft Office, Microsoft PowerPoint - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3dcfc0dbf09a1566 ## About the Role Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * Experience: Customer service, service engineer in packaging, automation, or machine builder is preferred. * Education: High school diploma or equivalent required; additional technical or administrative training preferred. * Technical Skills: + Proficiency in Microsoft Office (Outlook, Excel, Word, OneNote, PowerPoint). + Basic understanding of PLC code (structure text) is strongly preferred. + Basic knowledge of electricity and automation components (motor control / sensors / encoders /.) + Basic understanding of automation and machine sequencing. * Language: Bilingual proficiency in English and Spanish preferred but not required. * Strong verbal and written communication skills. * Ability to manage multiple priorities in a fast-paced environment. * Strong problem-solving skills and attention to detail. POSITION SPECIFIC COMPETENCIES: * Results Focused * Relationship Building * Customer Focused * Problem Solving skills * Communication skills - verbal and written * Self-Management * Technical Aptitude * Positive Attitude PHYSICAL DEMANDS: Ability to walk, stand, and get into positions to work on components of a packaging machine such as, but not limited to, bending, twisting, and reaching with arms and hands. ## Description This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit., As a Support Technician you are part of the Service Department, reporting to the technical support manager and you are responsible for technical support to our customers across North America. Together with a team of Support Engineers worldwide, you handle Pattyn's internal technical helpdesk. You share mechanical, electrical, pneumatic, and software knowledge from a distance to the customer. In addition, you act as a point of contact for our project managers for technically complex problems. You will form the bridge between the field (customers, technicians) and our employees at Pattyn internally, diagnosing certain problems in the field, raising them internally and solving them in collaboration with R&D. The role comes with a small amount of travel; 10-20% to ensure your knowledge remains up to date with current trends and developments with our equipment in the field. The position is hourly with eligibility for overtime. Standard schedule is 4 days/week - 10 hrs. each day (8AM-7PM CST) except during the initial training and evaluation period of 3 months, which is Mon-Fri 8am to 5pm. * With your support team counterpart, you will be responsible for covering the support desk 7 days/week from the hours of 8AM to 7PM. (weekend work is eligible for overtime) * When planning vacation, it is required to coordinate with the team. * On the days where there is overlap, the scheduler will attempt to have the Technical Support Specialist support local customers by providing maintenance and troubleshooting assistance., * Comfortable talking with customers via phone, text message, email, or video calls. * Ability to read and interpret electrical schematics to assist in troubleshooting. * Ability to read and troubleshoot PLC code to assist in troubleshooting. * Log, categorize, and prioritize cases and service requests using our crm platform. * Ability to function as a bridge builder between other departments - project management, technician planning, spare parts, engineering, & R&D. * Capable of escalating problems to our technical support manager or the service department managers, or to our respective factories in Belgium or France. * Ability to request help from colleagues or others with more experience when needed. ## Related Videos - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)