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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PC Systems Analyst 1 - **Company:** Augusta University - **Location:** Augusta, GA, United States - **Experience:** Experienced - **Salary:** $48,800.0 - $48,988.0 - **Contract:** Permanent contract - **Skills:** Macintosh Computers, Backup Devices, Network Connections, Software Tools, Enterprise Software Applications, Peripherals, Computer Equipment - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=20a31283cff47ba8 ## About the Role Bachelors degree from an accredited college or university and 1 year related field experience or Associate degree from an accredited college or University and 2 years related field experience, High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization and 3 years related field experience. Knowledge, Skills, & Abilities KNOWLEDGE In depth knowledge of computer hardware, software, operating systems, and internet network connectivity. ABILITIES Proven ability to communicate effectively verbally, and in writing with customers to obtain all required information necessary to determine and address their specific needs. Proven ability to work effectively within a team. Proven ability to develop an effective, collaborative working relationship with a variety of representative groups. Ability to analyze a problem and define implement the solution to the problem. Ability to manage time wisely and in an organized manner to best complete a given set of task. ## Description Under general supervision, perform tasks to aid in the on-going support of end-user environments including personal computers (PCs &Macs) and peripherals. Work independently to research and resolve hardware & software problems and respond to client requests and refer only the most complex problem to Tier 2 or 3. Corrects hardware, software, and operational problems; maintains service logs; monitors problem/change activities and coordinates involvement of staff, clients, and vendors to ensure effective resolution of user problems Responsibilities The duties include, but are not limited to: INSTALLATION: Installs, tests, troubleshoots, and maintains hardware and software products including internet and network connectivity for PCs, Macs, Mobile and handheld devices and peripherals. Implements and monitors standards and procedures, facilitates data backup and recovery, and maintains service logs. Gains expert level knowledge on the use of the workstation management tools. Escalates or involves other teams when necessary. Creates, maintains, and completes required information on service requests in an incident management system. ADVISE: Advises and consults with customers on the use of enterprise systems and software tools to enhance productivity and improve customer experience CUSTOMER SERVICE: Provides telephone, face-to-face and remote support to the customer PROVIDE INFORMATION: Provides detailed status information and estimated time of resolution to customers in a timely manner. GENERATE QUOTES: Creates quotes for computer/printer/software and helps the customer identify what hardware/software meets their needs. SUPPORT: Provides support for meetings and other events. TRAINING: Provide technical training and support to fellow co-workers and staff. SERVICE REQUESTS: Creates, maintains, and completes required information on service request in an incident management system. OTHER RESPONSIBILITIES: Perform all other duties as assigned., All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Driver's License Statement The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license. Other Information This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Hate organising your photos? 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