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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician (Tier 1) - **Company:** Baysidenetworks.com, Inc. - **Location:** San Diego, CA, United States - **Experience:** Starter - **Salary:** $68,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Cloud Computing, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Remote Access Technology, Cloud Services, Virtualization Technology, Windows Desktop - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bf5d4dbf0a7bf94a ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * 1-2 years of experience working with Helpdesk and system administration preferred * Knowledge and experience managing and supporting Active Directory/Office 365 * Knowledge and experience configuring networking equipment and hardware firewalls * Have experience supporting users in business environment * Advanced knowledge of desktop support * Ability to troubleshoot, rebuild, reconfigure, and repair Windows desktop OS * Basic knowledge of cloud services, such as Office 365 * Superior oral and written communication skills * Demonstration of ongoing professional development * Have excellent customer service skills * Care about the quality of your work * Authorization to work in the U.S., a valid D/L, car and insurance * Must pass a background check - required by multiple clients of ours. Desired Skills and Qualifications * Bachelor's Degree in related field * Ticketing/service tracking experience * MCSE, MCSA, MCP, CCNA * Mac OS and iOS familiarity * IOS/Android * Virtualization technologies, especially Hyper-V * Prior MSP experience preferred ## Description Bayside Networks is looking for a new help desk and on site technician to assist our clients with Microsoft-based technologies such as Windows and products within Office365.com. A person with help desk with prior experience working for an MSP is preferred, but is not a requirement. Most of our senior staff started here in a help desk position here where they learned and grew over the years both in terms of earnings and responsibility level in our company. If you are the "IT person" at a small to medium sized company, looking to expand your horizons and be exposed to diverse technology systems and clients - we could be a great fit for you. We are specifically interested in someone that has proven experience supporting end users and their devices (pc's, smartphones, etc). Candidate "must live in or be able to commute within" the San Diego area. Travel and onsite visits with clients will be required. Self-learning and a genuine interest in the field is also greatly valued. The position is often self-directing and will require a candidate to be self-motivated, adaptable, and resourceful., * Provide direct end-user helpdesk support * Manage identity management systems such as Active Directory/Office 365 * Maintain and troubleshoot technologies, including, but not limited to: Active Directory, DHCP, DNS, Office 365, Windows Servers/Workstations, Remote Access VPN, cloud applications, and networking equipment * Ticket and document all work performed throughout the day * Escalate issues to senior engineers * Occasionally assist with projects under directives from project managers ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should Tech Managers Be Developers First? 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