> Markdown version of [/jobs/ext/260286-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/260286-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Dripping Springs ISD - **Location:** Dripping Springs, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Software Applications, Unix, Spreadsheets, Software as a Service, Databases, Data Security, Desktop Computing, Text Processing, DOS (Disk Operating System), Security Software, Software Engineering, Peripherals, Computer Equipment, Patch Management, Malware Detection - **Published:** May 22, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5731992?domainName= ## About the Role * High school diploma or GED * Clear and valid Texas Driver's License * Related degree and/or multiple relevant technical certifications, such as CompTIA A+/Net+/Sec+, Google IT Support, Apple ASCP/ACMT/ACIT preferred Special Knowledge/Skills: * Broad knowledge of computer hardware and software applications * Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh) * Knowledge of software used to develop spreadsheets, databases, and do word processing * Ability to detect and resolve technical or technology-related problems * Excellent organizational, communication, and interpersonal skills Experience: * Two years of work experience supporting end users and installing, maintaining, and repairing computers, mobile devices, application software, networks, and peripherals * Technical experience in an educational environment preferred, Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching Lifting: Moderate lifting and carrying (up to 44 pounds) Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day. Mental Demands: Work with frequent interruptions; maintain emotional control under stress ## Description Under the general supervision of the Technical Support Administrator, the Technical Support Specialist is responsible for a variety of technical and customer support services, including, but not limited to responding to work orders, diagnosing and repairing hardware and software issues, and assisting end users with technical issues., Technical Support 1. Create and deploy images and/or configurations for computers and mobile devices. 2. Install, upgrade and deploy equipment throughout the district as needed. 3. Install and configure software as needed - manually, via remote deployment, and through virtual delivery. 4. Assist technicians with complex issues. 5. Diagnose and repair equipment, including printers, mobile devices, and computers. 6. Assist end users with technical questions, requests, and issues as assigned. Records and Reports 1. Maintain accurate records of time and materials required to perform repairs and service. 2. Maintain accurate records and compile documentation related to assigned programs. 3. Communicate with end users regarding work status. Safety and Data Security 1. Operate tools and equipment according to prescribed safety procedures. 2. Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying. 3. Correct unsafe conditions in the work area and immediately report to a supervisor any conditions that are not correctable. 4. Maintain data integrity and availability for services related to assigned program(s). Other 1. Serve as lead specialist for one or more district programs, including, but not limited to: * Device maintenance and repair program * Mobile device management * Patch management and software delivery * VDI and cloud application delivery * Anti-malware system and security software * A/V Systems * Printing and copying services 2. Maintain confidentiality. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)