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# Desktop Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Dayton, OH, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $83,200.0
- **Contract:** Temporary to permanent
- **Skills:** Collaborative Software, Information Systems, Desktop Computing, Issue Tracking Systems, Microsoft Office, Network Connections, Remote Access Technology, Laptops, Servicenow
- **Published:** August 15, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3355970374&tx=YT1414THV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 3+ years of experience in a client-facing IT support role
 * Strong knowledge of desktop, mobile device, and AV support (PC and Mac environments)
 * Proven troubleshooting and problem-solving skills across hardware, software, and connectivity
 * Experience with service management tools (e.g., ServiceNow) and ITIL-based support processes
 * Excellent communication skills, with the ability to translate technical concepts to non-technical users
 * Strong customer service orientation with ability to manage multiple priorities in a fast-paced environment, * Associate's or Bachelor's degree in Information Systems or related field
 * Certifications such as CompTIA, ITIL, or Microsoft Office Specialist (MOS)
 * Experience supporting legal or professional services environments
 * Familiarity with remote access tools and mobile device management

What Success Looks Like

 * Timely and effective resolution of technical issues with high customer satisfaction
 * Reliable support of meetings, AV systems, and business-critical events
 * Consistent adherence to ITIL processes and accurate ticket tracking
 * Proactive identification of improvement opportunities and user education

## Description

The Support Specialist provides onsite and remote technical support to

attorneys, staff, and visitors, ensuring seamless use of firm technology. This

role delivers hands-on support across hardware, software, mobile devices, AV

systems, and connectivity, while promoting best practices and a high standard

of customer service., * Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity

 * Configure, deploy, and support laptops, desktops, mobile devices, and printers
 * Provide Audio Visual (AV) and multimedia support for meetings, including video conferencing and presentation systems
 * Support visiting clients and external users with guest connectivity, devices, and collaboration tools
 * Troubleshoot and resolve technical issues, escalating as needed; track all work in ServiceNow following ITIL-based processes
 * Educate users on effective use of technology to improve productivity and reduce repeat issues
 * Assist with testing new technologies and contribute to continuous service improvement initiatives
 * Provide after-hours and occasional on-site support for outages, events, or business-critical needs
 * Support trial and hearing technology setups, including potential domestic or international travel


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