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# Platform Solutions Engineer

- **Company:** Aspira Association, Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon Cloudfront, Amazon S3, JIRA, Software as a Service, Cloud Computing, Information Systems, Digital Architecture, Middleware, Identity and Access Management, Python (Programming Language), Lex (Software), Software Engineering, Systems Integration, TypeScript, Amazon Connect, Scripting, Enterprise Software Applications, Software Troubleshooting, Servicebus, AI Platforms, Information Technology, Functional Programming, Api Gateway, Webhooks, Serverless Computing, Servicenow, Programming Languages
- **Published:** August 11, 2026
- **Apply:** https://www.dallasjobsite.com/job.asp?id=3351869519&tx=KK4343FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

We're looking for a curious, analytical, and self-driven Platform Solutions Engineer to join our Enterprise Platforms team. This isn't a traditional support role or one focused on mastering a single technology - it's about solving business problems by connecting systems, automating processes, and designing scalable technical solutions across cloud platforms, contact center systems, and enterprise applications.

You may be asked to solve a problem involving AWS, Amazon Connect, ServiceNow, Jira, a third-party SaaS platform, or a system you've never worked with before. You don't need to know every technology on day one. You do need to know how to learn, investigate, connect the dots, and determine the best path from a business requirement to a working technical solution.

The ideal candidate is someone who naturally asks, "How can we make this better?" and can independently figure out how to make it happen., * 4+ years of experience in software development, platform engineering, automation, systems integration, or a related technical field.

 * Experience designing, building, deploying and integrating cloud-based applications and services using APIs.
 * Experience with scripting or programming languages such as Python, JavaScript, or TypeScript.
 * Strong troubleshooting, analytical, and communication skills.
 * Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

Required Hardware and Software Competencies

You will primarily work with AWS, Amazon Connect, ServiceNow, Jira, and other enterprise platforms. Deep expertise in every technology is not expected on day one. Curiosity, problem-solving ability, and the ability to learn quickly are essential.

Cloud (AWS)

Lambda, API Gateway, IAM, EventBridge, Athena, SNS, End User Messaging, CloudFront, S3, Lex, etc.

## Description

* Design, build, and maintain integrations between enterprise applications using APIs, webhooks, middleware, and modern integration patterns.
 * Develop and maintain serverless solutions on AWS, including planning and executing runtime upgrade and migration projects for deprecated services.
 * Design and maintain Amazon Connect contact flows and routing logic across multiple markets and queues.
 * Architect notification and messaging workflows to support customer- and agent-facing use cases such as availability alerts and status updates.
 * Participate in the implementation and integration of new / existing enterprise platforms.

Process Improvement & Automation

 * Analyze existing workflows and identify opportunities for automation and optimization, favoring reusable solutions over one-off fixes.
 * Design and implement ServiceNow automations to enforce clean ticket lifecycle states, ITIL-aligned status transitions, and QA review processes.
 * Design and implement AI-powered workflows and intelligent automation across business platforms, integrating AI services.
 * Document architecture, workflows, and integration designs.

Collaboration

 * Work closely with Platform Managers, Business Analysts, Product Owners, Contact Center Operations, and business stakeholders to translate business needs into technical solutions.
 * Participate in solution design discussions and communicate technical concepts clearly to both technical and non-technical audiences.


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