> Markdown version of [/jobs/ext/2603490-desktop-support-analyst-ii](https://www.wearedevelopers.com/jobs/ext/2603490-desktop-support-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst II - **Company:** DYOPATH - **Location:** Tucson, AZ, United States - **Experience:** Experienced - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Issue Tracking Systems, Microsoft Security Essentials, Microsoft SharePoint, Software Systems, Office365, Computer Equipment, Information Technology - **Published:** August 10, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3350916227&tx=KR8181FFQ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role Are you passionate about solving advanced technical issues and delivering exceptional end-user support?, * Bachelor's degree in Computer Science, IT, or related field OR 4+ years of equivalent work experience * A+ Certification Preferred: * Network+ Certification * Prior experience as a Desktop Support Analyst I, * Strong experience supporting PC hardware and peripheral devices * Intermediate to advanced troubleshooting skills (hardware & software) * Experience with Microsoft O365 Suite and SharePoint * Familiarity with Active Directory and user support * Knowledge of ITIL or change management practices * Ability to perform root cause analysis (RCA) * Experience supporting mobile devices (preferred) * Proficiency with ticketing systems and incident tracking * Excellent written and verbal communication skills * Strong customer service mindset, * Valid driver's license with acceptable driving record * Ability to pass a background check prior to hire * Highly detail-oriented with strong organizational skills * Ability to prioritize tasks and meet deadlines in a fast-paced environment * Collaborative team player with sound judgment ## Description * Provide advanced technical support for desktops, laptops, mobile devices, and peripherals * Analyze and resolve complex user incidents and service requests * Install, deploy, and maintain hardware and software systems * Troubleshoot issues via in-person, phone, or chat support * Manage and resolve tickets using internal or client ticketing systems while meeting SLAs * Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades * Support networking-related issues and endpoint connectivity * Order and manage hardware parts for maintenance and repairs * Create, update, and maintain knowledge base documentation * Act as a liaison with third-party vendors and technicians * Conduct root cause analysis (RCA) for recurring issues * Document processes and develop clear procedures for self-service capabilities * Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous improvement initiatives and operational enhancements ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)