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# Service Desk Technician

- **Company:** General Dynamics Information Technology
- **Location:** El Segundo, CA, United States
- **Experience:** Experienced
- **Salary:** $56,576.0 - $76,544.0
- **Contract:** Contract
- **Skills:** Adobe Analytics, Active Directory, JIRA, Databases, SC Clearance, Dynatrace
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a6969d05c1e74037

## About the Role

* Positive customer service attitude.
 * Detailed technical problem-solving approach.
 * Excellent interpersonal communications skills.
 * Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.
 * Ability to move between work sites as required.
 * Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations - preferably, Space Force.
 * AA/AS, 3+ years' experience or related experience
 * Ability to obtain an Interim Secret Clearance within 3 months of hire
 * Secret Security Clearance preferred
 * Information Assurance Level II Certification (Security+)
 * Location: Onsite at LAAFB (Los Angeles, CA)
 * Travel: Up to 10%, 3 + years of related experience
 * may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA - CompTIA - CompTIA
Travel Required

Less than 10%
Citizenship

## Description

* Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
 * Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
 * Answers queries by email, telephone, and instant messaging
 * Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
 * Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
 * Records all work accomplished using the Jira Service Management application.
 * Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
 * Routes calls to product line, application, or system support specialists.
 * Alerts management to recurring problems and patterns of problems.
 * Maintains ownership of incidents from end-to-end.


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