> Markdown version of [/jobs/ext/2604120-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2604120-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Clarity - **Location:** Herndon, VA, United States - **Salary:** $67,000.0 - $202,000.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Bash Shell, DevOps, Network Administration, Windows PowerShell, Zero Trust Network Access, Software Engineering, Software Vulnerability Management, Network Routers, Scripting, System Availability, Firewalls (Computer Science), Cybercrime, Vulnerability Analysis - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f204fd036867d5ff ## About the Role * Proficiency in managing and securing enterprise systems within a Zero Trust framework. * Strong understanding of NIST 800-171 and CMMC compliance frameworks. * Expertise in maintaining high-quality operational documentation and technical SOPs. * Advanced troubleshooting skills for secure enterprise-grade hardware and software platforms. * Understanding of DevOps practices, including automation scripting and CI/CD pipeline implementation. * Advanced proficiency in network administration, focusing on optimization and security of routers, switches, and firewalls. * Knowledge of cybersecurity operations, specifically in threat hunting, vulnerability management, and incident response. * Demonstrated experience in rapid diagnostic and resolution of end-user technical inquiries, ensuring high availability and user productivity., * Must be able to obtain and maintain a TOP SECRET security clearance. * Proven experience in security-focused IT support within a compliant enterprise environment. * Demonstrated ability to manage systems and processes independently while meeting rigorous security standards. ## Description As a versatile IT Support Engineer, you serve as the critical bridge between foundational operational support and high-level strategic implementation. You are responsible for the health, security, and integrity of the enterprise environment, demonstrating the agility to handle a broad spectrum of challenges-from resolving day-to-day user needs to spearheading complex system-wide architectural improvements. Acting with high autonomy, you manage technical workflows, implement robust security controls, and deliver reliable support while strictly adhering to enterprise standards., * Manage and sustain proactive security compliance measures as a top priority, ensuring continuous alignment with CMMC and NIST 800-171 requirements. * Maintain and enforce Zero Trust Architecture (ZTA) principles across enterprise security platforms as a core operational priority. * Collaborate on system-wide architectural improvements and long-term strategic planning alongside standard infrastructure troubleshooting. * Execute standardized change management protocols and operational procedures to guarantee infrastructure stability and security. * Provide comprehensive technical support and develop high-quality documentation to facilitate proactive maintenance and standardized service delivery. Core Operational Support * Technical Support: Provide first-level support for hardware and software issues. * Troubleshooting: Identify and resolve issues related to systems, networks, and applications. * Ticket Management: Handle support tickets, escalate when necessary, and ensure timely resolution. * Documentation: Maintain records of issues and resolutions for future reference and continuous improvement. * Develop and maintain automated workflows using scripting languages like PowerShell and Bash to streamline CI/CD pipelines and operational efficiency. * Configure, optimize, and secure enterprise network infrastructure, including the management of advanced routing, switching, and firewall protocols. * Strengthen enterprise security posture through proactive threat hunting, regular vulnerability assessments, and the enhancement of incident response protocols. * Serve as the primary point of contact for technical escalations, providing rapid resolution for end-user issues and system incidents across all service levels. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [JavaScript? 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