> Markdown version of [/jobs/ext/2604891-it-field-service-technician](https://www.wearedevelopers.com/jobs/ext/2604891-it-field-service-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Service Technician - **Company:** MORGAN & MORGAN, P.A. - **Location:** Charleston, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Virtual Private Networks (VPN), Microsoft Office, Virtual Desktops, Remote Access Technology, Remote Desktop Services, Salesforce.Com, Software Systems, Servicenow, Vmware - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c58e35485dc5a9c7 ## About the Role * 2+ years of experience in an IT Service Desk role * Experience in Office 365 and Active Directory Services * Basic understanding of Networking and wiring configurations * Remote access technologies (VPN terminal services, published apps etc.) * Preferred experience working with ServiceNow, Salesforce, and VMware * Ability to assist others with complex issues in a professional manner * Ability to manage and prioritize incidents, requests, and tasks * Strong problem analysis and problem-solving skills * Excellent written and verbal communication skills * Resourceful, well organized, highly dependable, efficient and detail oriented * Physical requirements include the ability to lift and carry up to 50 pounds, stand and walk for extended periods, bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed ## Description The Field Services Support Technician will be responsible for delivering white glove level support to employees in their office/region as well as to our 6000+ employees across the country. The Technician will provide both in person and over the phone user support in a virtual desktop environment as well as maintaining, installing, and configuring all IT hardware in their region. The technician will also perform routine to moderately complex troubleshooting of hardware and software systems along with maintaining and sustaining inventory of IT hardware in their region., * Provide friendly, professional on-site support to users in their assigned region(s). * Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA. * Respond to and resolve tickets escalated from the Service Delivery teams to Field Services * Collaborate with vendors to resolve issues as necessary * Maintain, organize, and order stock of IT hardware within their region * Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)