> Markdown version of [/jobs/ext/2605469-software-support-engineer](https://www.wearedevelopers.com/jobs/ext/2605469-software-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Engineer

- **Company:** KION GROUP AG
- **Location:** Grand Rapids, MI, United States
- **Salary:** $66,400.0 - $99,600.0
- **Contract:** Permanent contract
- **Skills:** C (Programming Language), Java (Programming Language), Microsoft Windows, C Sharp (Programming Language), Databases, Python (Programming Language), Microsoft SQL Server, Oracle (Applications), Performance Tuning, Software Engineering, Software Systems, Usage Tracking, Information Technology
- **Published:** August 22, 2026
- **Apply:** https://kiongroup.wd3.myworkdayjobs.com/KIONGroup/job/Grand-Rapids-MI-United-States/Software-Support-Engineer_JR-0091456-1

## About the Role

This position requires strong troubleshooting skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment., * Bachelor's Degree (Computer Science, Software Engineering, or related field)

 * Proven experience in software support or a similar role
 * Strong problem solving skills and attention to detail.
 * Excellent communication skills, both written and verbal.
 * Experience with Oracle / MS SQL databases
 * Experience with Windows operating systems

Preferred Skills:

 * Material handling experience
 * Experience with Java, C, C#, or Python
 * Customer Service experience

## Description

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers resolve issues, optimize system performance, and maximize the value of our products. You will work closely with customers, software development teams, and internal stakeholders to diagnose and resolve technical issues while maintaining a high level of customer satisfaction., * Provide technical support to customers via phone, email, and chat.

 * Diagnose and troubleshoot software issues
 * Collaborate with the development team to resolve complex issues
 * Document and track customer issues and problems.
 * Assist in the creation of support documentation and knowledge base articles.
 * Conduct training sessions for customers on software usage.
 * Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
 * Participate in an on-call rotation during non-business hours


## Related Videos

- [Metrics Handle with Care: The Paradox of Measuring Team Performance](https://www.wearedevelopers.com/videos/1131-metrics-handle-with-care-the-paradox-of-measuring-team-performance)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [From Black Box to Glass Box : Bedrock AgentCore Observability](https://www.wearedevelopers.com/videos/2126-from-black-box-to-glass-box-bedrock-agentcore-observability)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [The Ultimate Software Engineer Career Path Guide for 2023](https://www.wearedevelopers.com/magazine/146-the-ultimate-software-engineer-career-path-guide-for-2023)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)