> Markdown version of [/jobs/ext/2606111-software-product-support-diagnostic-engineer-thermal-systems](https://www.wearedevelopers.com/jobs/ext/2606111-software-product-support-diagnostic-engineer-thermal-systems). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Product Support & Diagnostic Engineer, Thermal Systems - **Company:** Tesla Motors - **Location:** Palo Alto, CA, United States - **Salary:** $113,424.0 - $248,880.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Systems Engineering, Automation of Tests, C++ (Programming Language), Communications Protocols, Software Debugging, Embedded Software, Ethernet, Firmware, Python (Programming Language), SQL Databases, Systems Architecture, Safety Critical Systems, Information Technology - **Published:** August 22, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88108571/1 ## About the Role * Degree in Electrical Engineering, Computer Science, Mechanical/Systems Engineering, Automotive Technology, Robotics, or equivalent practical experience with strong software depth * Solid thermal / HVAC fundamentals (heat pumps and/or liquid cooling) - enough to challenge firmware and write correct diagnostic logic * Experience providing real-time technical support or diagnostics on complex physical products (vehicles or industrial systems); exposure to autonomous, highly automated, or high-utilization fleets is highly valued * System-level debug skill across controllers, vehicle networks (CAN/Ethernet), sensors/actuators, and the software that coordinates them - not only mechanical teardown * Solid Python skills; ability to read and reason about C/C++ and embedded firmware a strong plus * Experience with data acquisition, fleet telemetry, SQL/analytics pipelines, and modern diagnostic tooling at fleet scale * Ability to read and interpret electrical schematics and system architecture diagrams * Experience building or improving diagnostics (guided fault trees, service tools, commissioning routines, or embedded diagnostic firmware) preferred * Working knowledge of automotive communication protocols (CAN, LIN, Automotive Ethernet) and comfort debugging mixed electromechanical systems with heavy embedded software * Clear written communication, ownership when the field or fleet is blocked, and comfort in a high-velocity environment spanning passenger vehicles and unsupervised robotaxi fleets ## Description You will be a technical escalation point for field and fleet issues and a builder of next-generation diagnostic software, AI-assisted tools, and fleet telemetry pipelines. A deep background in diagnosing safety-critical systems with heavy embedded software content is required. You must be passionate about Tesla's products, a rigorous systems thinker, and comfortable at the boundary of hardware, firmware, diagnostics, and large-scale fleet operations. What You'll Do * Serve as subject-matter expert and technical escalation for thermal / HVAC issues across passenger vehicles, Semi trucks and Robotaxi / Cybercab fleets * Develop diagnostic techniques, procedures, and AI-assisted tools that automate diagnosis for technicians, fleet operators, and remote support * Build diagnostic software, automation scripts, and fleet telemetry / analysis pipelines (Python + modern data stacks) that scale across passenger vehicles and unsupervised robotaxis * Define on-board diagnostic strategies, predictive alerts, and service-oriented behavior with firmware partners; implement where thermal intersects fleet uptime * Drive product improvements in hardware, firmware, and system architecture that raise reliability, lower service cost, and protect robotaxi / fleet utilization * Partner with hardware, firmware, quality, and diagnostics teams on root-cause analysis; occasional travel to service sites, factories, or robotaxi hubs and off-hours support for critical fleet events * Improve how Service finds the right repair: smart diagnostic decision trees, in-vehicle service UI, vehicle self-test / commissioning routines, and technician-facing repair guidance * Separate true hardware failure from firmware, sensor validity, commissioning, and alert-noise problems across multi-loop thermal architectures * Provide real-time diagnostic support to service centers and fleet operations using vehicle logs, alerts, CAN/Ethernet signals, fleet telemetry, and remote debug - and drive the correct next action * Author theory-of-operation and troubleshooting documentation so global service and fleet teams can diagnose efficiently in supervised and unsupervised environments ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [Is Software Engineering Hard?](https://www.wearedevelopers.com/magazine/448-is-software-engineering-hard) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this)