> Markdown version of [/jobs/ext/2606223-desktop-support-ii](https://www.wearedevelopers.com/jobs/ext/2606223-desktop-support-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support II - **Company:** Beacon Hill Staffing Group, LLC - **Location:** Brownsburg, IN, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, JIRA, BIOS, Firmware, Networking Basics, Windows PowerShell, Scripting, Microsoft InTune, Deployment Automation, Servicenow - **Published:** August 26, 2026 - **Apply:** https://bhsg.com/jobs/job/1461532-jav_1787750361-desktop-support-ii-brownsburg-indiana/#apply ## About the Role Must have 5+ years of experience in IT Tier 2 desktop support Must have experience with escalations and customer-facing troubleshooting Must have strong Windows 10/11 skills Must have experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment Must have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshooting Experience with Entra/AD hybrid identity and hybrid-joined devices is desired Must have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting Must have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates Must have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation Must have excellent organizational skills, attention to detail, and clear written/verbal communication Must have a strong focus on customer service Experience with Powershell scripting or other scripting for automation is ideal Experience with Windows Autopilot and device provisioning workflows is ideal Experience with Intune/MDM troubleshooting is ideal Experience with ServiceNow including ITSM, knowledge, and/or asset management is desired Experience supporting hardware refresh projects is ideal Experience supporting cellular and mobile plans is ideal ## Description This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)