> Markdown version of [/jobs/ext/2606400-desktop-support-field-support-technician](https://www.wearedevelopers.com/jobs/ext/2606400-desktop-support-field-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support/Field Support Technician - **Company:** CYNET SYSTEMS INC. - **Location:** Greenville, TX, United States - **Experience:** Expert - **Salary:** $43,680.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** CompTIA Security+, Desktop Computing, Linux, Disaster Recovery, Issue Tracking Systems, Virtual Private Networks (VPN), Platform as a Service (PAAS), Software Tools, Wide Area Networks, Wi-Fi Technology, Data Storage Management, Wireless Application Protocol (WAP), Computer Network Operations, Peripherals, Computer Equipment, Information Technology, Laptops - **Published:** August 28, 2026 - **Apply:** https://www.dice.com/job-detail/b190ada4-9ce3-42db-b32f-84caebc027f5 ## About the Role * 2 5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment. * Valid driver s license and reliable transportation. * Willingness to participate in on-call rotation and occasional after-hours/weekend work. * Must pass background check and drug screening., * Desktop Support/Field Support Technician. * Desktop / laptop / imaging / Paas lifecycle. * Networking (switches, WAPs, VPN, Wi-Fi troubleshooting). * Printers, peripherals, and shop-floor hardware. * Basic storage, backup, and disaster recovery concepts. * Security tools, data spill remediation, and compliance requirements. * Ticketing systems, SLA/CSAT tracking, and backlog management. * Strong verbal and written communication skills. * Excellent prioritization and multitasking in a high-pressure production environment. * Resourceful attitude with the ability to learn new systems quickly. * Team player who can mentor others and escalate intelligently as needed. Qualification And Education: * Bachelor s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent). Physical Requirements(Due to nature of job, The candidate must have): * Ability to lift 50 lbs or more. * Ability to work in manufacturing areas. * Ability to climb ladders. * Ability to crawl under desks. ## Description * Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning. * Provide day-to-day end-user support for desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments. * Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal. * Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs. * Assist with real estate transactions, program buildouts, and facility moves including cabling, port activation, and new closet setup. * Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals. * Perform patching, basic administration, storage management, and data protection tasks. * Handle network operations including port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support. * Participate in data closet management, cable management, and physical infrastructure upkeep. * Support disaster recovery tasks, backup verification, and basic business continuity activities. * Manage SLA compliance, CSAT scores, ticket backlog, and major incident support. * Perform data spill remediation, system compliance checks, and support security applications. * Partner with business units, manufacturing teams, engineering groups, and external vendors as needed. * Take complete ownership of issues until full resolution has been achieved. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)