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# IT SUPPORT ANALYST

- **Company:** VigorCare Pediatric Services
- **Location:** Baltimore, MD, United States
- **Experience:** Expert
- **Salary:** $46,500.0 - $90,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Network Connections, Software Troubleshooting, Information Technology
- **Published:** August 31, 2026
- **Apply:** https://www.careerjet.com/jobad/us6b3ea901831c305eec65c6dd3129ea7f

## About the Role

We are seeking an experienced IT Support Analyst to join our team and provide technical support to our staff and clients. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for helping others., Bachelor's degree in Computer Science, Information Technology, or a related field

 - Minimum of 2 years of experience in IT support
 - Experience with Windows and Mac operating systems, hardware and software troubleshooting, and network connectivity
 - Strong knowledge of Microsoft Office Suite and other common business applications
 - Excellent communication and customer service skills
 - Ability to work independently and in a team environment
 - Flexible and adaptable to changing priorities and deadlines
 - Strong problem-solving and analytical skills
 - IT certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), are a plus

## Description

Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and resolving network connectivity problems

 - Maintain and update computer systems and software, ensuring they are running efficiently and securely
 - Monitor and respond to IT help desk requests, providing timely and effective solutions
 - Collaborate with other IT team members to implement new systems and technologies
 - Develop and maintain IT documentation, including user guides and training materials
 - Stay up-to-date with the latest IT trends and advancements to continuously improve our systems and processes
 - Assist with IT projects and initiatives as needed


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