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# Product Technical Support Technician

- **Company:** FIS, Inc.
- **Location:** Tallahassee, FL, United States
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Desktop Computing
- **Published:** August 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17815052?backUrl=%2Fcareer%2F17815052%2FProduct-Technical-Support-Technician-Florida-Tallahassee

## About the Role

High School Diploma, * Ability to work with many personality types

 * Skilled with computers and learning new software quickly
 * Must be detailed oriented
 * Associate's/ Bachelor's degree preferred or the equivalent combination of education, training, or work experience

Added Bonus If You Have:

 * Glowing personality!
 * Experience with debit payments
 * Client relationship management skills

## Description

This is a full-time, on-site position, based at the Florida Department of Health WIC EBT office. Work hours are Monday- Friday from 8:00 AM to 5:00 PM. Requires occasional flexibility to work past 5 PM based on business needs.

This role manages WIC vendor enrollment, compliance, and EBT operations by coordinating vendor onboarding, training, certification, and ongoing support. It analyzes transaction, inventory, and redemption data to identify compliance issues, fraud risks, and potential program abuse. The position conducts investigations, maintains critical vendor and program records, and works closely with vendors, agencies, and technology providers to resolve operational challenges. It also supports program integrity and vendor success through data analysis, reporting, supply-chain coordination, and cross-functional collaboration.

What You Will Be Doing:

 * WIC EBT Vendor management
 * Investigating WIC Recipient Fraud
 * Performing WIC vendor audits
 * Handling inquiries from WIC EBT recipients and WIC vendors


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