> Markdown version of [/jobs/ext/2606654-it-field-support-analyst](https://www.wearedevelopers.com/jobs/ext/2606654-it-field-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Analyst - **Company:** South Shore Health - **Location:** Weymouth, MA, United States - **Experience:** Starter - **Salary:** $57,782.0 - $77,750.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Configuration Management Databases, Desktop Environments, Issue Tracking Systems, Computer Equipment, Information Technology - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e771ef0967a495da ## About the Role Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or experience preferred. Minimum Work Experience 1-3 years of Desktop support experience. Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting. Required additional Knowledge and Abilities Proven skills in the support of various desktop and mobile device platforms. Experience with support and maintenance of Windows-based desktop operating systems (Windows 11) Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based) Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues. Flexible team player with ability to complete tasks as assigned. Willingness to continue technical and professional development in line with Desktop Support functions Personal transportation for local travel between SSHS sites. Participate in on-call coverage as assigned. Ability to modify work schedule as business requirements change. ## Description The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The IT Field Support Technician I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies., * Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team. * Determine and escalate the problems or issues when required in a timely manner. * Monitor field service desktop support queue taking ownership of problems and work requests till closure. * Keep current on industry support tools and standards that are in alignment with Desktop support functions. * Communicate the need for ordering IT equipment and appropriate spares where applicable. * Participate in, and support moves, adds and Changes as directed. * Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted. * Respond to inquiries from colleagues, and IS Leadership in a timely manner. * Drive down open ticket volumes. * Complete assigned tasks in a timely manner. ## Related Videos - [Hands-on React Native: From Zero to Hero](https://www.wearedevelopers.com/videos/277-hands-on-react-native-from-zero-to-hero) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Go's Concurrency and Parallelism Inside Containers](https://www.wearedevelopers.com/videos/100058-go-s-concurrency-and-parallelism-inside-containers) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)