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# IT Help Desk Technician

- **Company:** Celsius, Inc.
- **Location:** Boca Raton, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, JIRA, Microsoft Outlook, Desktop Computing, Inventory Management Software, Python (Programming Language), Microsoft Office, Windows Servers, Microsoft PowerPoint, Power BI, Microsoft SharePoint, Wi-Fi Technology, Office365, Adobe, Information Technology, Laptops
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5eb95d30779744de

## About the Role

* Must hold an A+ and Networking + Certification
 * Must have advanced skills in MS Office, Outlook, Excel, and PowerPoint Experience
 * Must be able to type 50 plus words per minute
 * Demonstrated problem-solving and troubleshooting skills.
 * Must be detailed orientated, with excellent oral and written communications skills.
 * Function as a member of a work team, self-motivated, and highly responsible.
 * Python and Power BI, Power Automat, skills a plus
 * Must be able to work full time onsite in Boca Raton
 * AS or BS Degree - Computer Information Management or combination of education/experience.
 * 1 Year experience with Office365, TEAMs, SharePoint and Inventory management systems
 * 1 Years of network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
 * Experience with Windows 11, Windows Server
 * Ability to work in a fast-paced, high-growth environment
 * Excellent customer support skills.

## Description

Under the direction of the SVP of IT, Security and Infrastructure you are responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software, and related applications. Further responsibilities include tracking IT Assets and projects, creating IT POs, monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. You are also responsible for maintaining and monitoring daily support tickets through email and Celsius' ticketing platform., * Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.

 * Inventory management of all hardware and software asset lists.
 * Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones)
 * Assist users with resetting passwords or login issues, mobile device questions, and email archiving.
 * Assist users with creating TEAMS groups/channels or SharePoint sites.
 * Create Application Job Aids for managers to use and distribute as application tutorials.
 * Other duties as assigned by management.

Role Breakdown

 * 25% Onboarding and Offboarding of Hardware and Users
 * 25% Endpoint Administration and Documentation
 * 25% Inventory Management
 * 25% Helpdesk Support


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