> Markdown version of [/jobs/ext/2606893-help-desk-analyst-ii-nissc-cos](https://www.wearedevelopers.com/jobs/ext/2606893-help-desk-analyst-ii-nissc-cos). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Analyst II - NISSC - COS

- **Company:** Amentum Services, Inc.
- **Location:** Colorado Springs, CO, United States (Remote available)
- **Salary:** $68,000.0 - $73,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Unix, Cyber Security, Linux, Monitoring of Systems, Kernel-Based Virtual Machine, Log Analysis, Enterprise Messaging Systems, Software Engineering, Solaris (Operating System), System Availability, Information Technology, Legacy Systems
- **Published:** August 21, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3361190120&tx=JT9284TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Must have an active Top Secret Clearance with SCI eligibility
 * 1 year or more of direct experience.
 * 2 years or more of general work history.
 * High School diploma or GED.
 * Must be able to complete training and receive MDC crew qualification within 60 Days upon hire.
 * Experience handling and protecting highly classified information, data, and systems.
 * Able to work flexible shifts as required, including days, nights, weekends and holidays.
 * Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills).

Desired Requirements:

 * Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.
 * Experience with DoD cryptographic equipment and related material handling and use.
 * Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux.
 * Experience with Department of Defense messaging and messaging systems.
 * Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
 * Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).

## Description

Shift: Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

Travel Required: Up to 10% of the time

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center's Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:

 * Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
 * Mitigation of orbital conflicts.
 * Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
 * Operations and maintenance of classified communications.
 * Software development and integration., The Help Desk Analyst II supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:
 * Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.
 * Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
 * Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
 * Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment.
 * Recall and service messages, as well as monitoring systems to maintain continuous system availability.
 * Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval.
 * Perform startups, reboots, server swaps, and shutdown of the systems.
 * Report on job status to MDC leaders.
 * Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
 * Perform other duties as required to support the 21CS mission.

Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

This position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.


## Related Videos

- [Progressive Delivery in Kubernetes](https://www.wearedevelopers.com/videos/949-progressive-delivery-in-kubernetes)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Leveraging Large Language Models for Legacy Code Translation: Challenges and Solutions](https://www.wearedevelopers.com/videos/1157-leveraging-large-language-models-for-legacy-code-translation-challenges-and-solutions)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)