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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist Associate - **Company:** New Mexico State University - **Location:** Doña Ana, NM, United States - **Experience:** Experienced - **Salary:** $35,006.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Amazon Web Services, Apple Mac Systems, System Configuration, Desktop Computing, Network Troubleshooting, Microsoft Software, Software Deployment, Software Systems, Windows Desktop, Mainframe Programming, Computer Equipment, Cisco - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c97b735a995e827 ## About the Role Do you have experience in Customer communication?, Do you have a High school diploma or GED?, This position requires strong technical skills, attention to detail, and the ability to work effectively in a collaborative IT environment., Required Education:High School diploma or GED certificate.; Required Experience:Two (2) years of related experience.; Equivalency:Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License, * Knowledge of current technological developments/trends in area of expertise. * Knowledge of customer service standards and procedures. * Strong problem-solving and communication skills. * Ability to determine computer problems and to coordinate hardware and/or software solutions. * Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems. * Ability to analyze and resolve computer problems. * Ability to perform preventive maintenance on computer hardware and software. * Ability to write technical instructions in the use of programs and/or program modifications. * Ability to document work in progress. Special Certification/Licensure: Post-secondary education, such as a college degree, along with relevant technology industry certifications (CompTIA, AWS, Cisco, Microsoft, etc) Working Conditions and Physical Effort Environment: Work is normally performed in a typical interior/office work environment. Physical Effort: No or very limited physical effort required. Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking. ## Description Job Duties and Responsibilities: DACC PC Support Technicians provide IT support to DACC/NMSU faculty, staff, and students. Responsibilities include deploying, installing, configuring, and troubleshooting Windows and macOS computers, mobile devices, printers, and related technology equipment. Technicians diagnose and resolve technical issues, manage software deployments, configure devices within a networked environment, and help maintain reliable technology services and infrastructure., * Supporting enterprise IT operations, including system imaging, software updates, email systems, antivirus solutions, and mobile device management. * Collaborating with IT staff to identify, troubleshoot, and resolve network, telephone, and system-related issues. * Supporting and troubleshooting Apple devices and macOS/iOS operating systems. * Installing, configuring, and repairing hardware, software, and peripheral devices according to established standards. * Ensuring proper installation of operating systems, software, and related equipment. * Configuring end-user devices for centralized authentication systems, including Active Directory and Entra. * Escalating and reporting system, software, or network issues to central IT as needed. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)