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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure SWARM Operations Leader - **Company:** Koch, Inc. - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, IT Management, Information Technology Operations, Network Security, Machine Learning, Grafana, Information Technology - **Published:** August 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-infrastructure-swarm-operations-leader-atlanta-ga--34bfaa18-f06c-4a8e-ad14-843b91878779 ## About the Role * Proven IT leadership across multiple technology areas. * Proven Supervisory experience of IT professionals. * Basic knowledge of infrastructure technologies, including hosting, compute, networking, and network security. * Ability to manage multiple priorities with a high sense of urgency while remaining calm in high pressure situations. * Automation and/or AI experience in support of IT Operations. * Experience working with ticketing/incident management systems (ie; Service Now) for incident tracking and post-incident documentation. * Willingness to support a team in a 7-day support model with rotational weekend shifts (40 hours/week). What Will Put You Ahead * Experience in IT Operations leadership, specifically in Incident Management. * Prior SWARM leadership experience in 24x7 environment. * Knowledge of ITIL framework, including Incident, Problem and Change Management. * Hand-on experience with IT infrastructure monitoring and alerting systems (ie. Grafana, Logic Monitor, etc.). * Use of AI and/or Machine Learning in support of proactive IT infrastructure operational assets and systems. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. ## Description The IT Infrastructure SWARM Operations Leader will be lead the Koch IT Infrastructure global SWARM team that delivers operational support for networking, network security, compute, hosting, and storage capabilities for Koch's businesses and capabilities. The Koch IT Infrastructure SWARM team detects, triages, resolves, and/or escalates infrastructure incidents., * Supervise the team's performance, career development, and capacity planning. Ensure the team understands how their role aligns with the vision and strategies. Hire, develop and retain contribution-motivated employees, and ensure each employee's contribution strengthens the team's overall results. * Lead a global team, interacting with multiple Koch companies and locations, often across different time zones. * Partner with Service Teams to align responsibilities according to internal Operating Level Agreements. * Optimize incident management processes and accelerate automation and AI-driven operations. Build a culture that rewards value achieved through efficient operations. * Lead Major Incident troubleshooting sessions, and provide timely, structured incident lifecycle updates to internal customers and stakeholders. * Participate in post-incident reviews and follow-up remediation. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [How to Ensure a Reasonable Salary Before an Interview](https://www.wearedevelopers.com/magazine/322-how-to-ensure-a-reasonable-salary-before-an-interview) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)