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# Technical Support Specialist

- **Company:** Baxter International Inc.
- **Location:** Raleigh, NC, United States
- **Salary:** $64,000.0 - $88,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Computer Networks, Virtual Private Networks (VPN), Windows Servers, Routing, Remote Desktop Services, Wireless Networks, Network Routers, Wireless Devices, Firewalls (Computer Science), Information Technology, Network Server
- **Published:** August 24, 2026
- **Apply:** https://baxter.wd1.myworkdayjobs.com/baxter/job/Raleigh-North-Carolina/Technical-Support-Specialist_JR-207638-1/apply

## About the Role

* Associate degree in Information Technology, Computer Science, a technical discipline, or equivalent work experience.
 * 1+ years of technical troubleshooting experience in a remote support environment.
 * Experience supporting networking, servers, operating systems, and enterprise IT infrastructure.
 * Working knowledge of Microsoft Active Directory, Windows Server environments, and Remote Desktop technologies.
 * Experience installing, maintaining, troubleshooting, or repairing IT equipment such as routers, switches, firewalls, wireless devices, servers, printers, and workstations.
 * Knowledge of networking concepts, including VPNs, wireless networking, routing, switching, and security technologies.

## Description

As a Technical Support Specialist within Care Communications, you will provide remote technical support for healthcare customers using Baxter communication and clinical technology solutions. You will troubleshoot hardware, software, networking, and server-related issues, document findings and resolutions, and partner with cross-functional teams to maintain system availability and support customer operations. Your work helps ensure reliable technology performance for healthcare organizations and their patients.

What You'll Do

 * Provide remote technical troubleshooting and issue resolution for Care Communications customers.
 * Diagnose and support networking, server, operating system, telephony, and application-related issues.
 * Document customer cases, technical findings, troubleshooting steps, and resolutions in accordance with quality and regulatory requirements.
 * Manage support requests through phone, email, customer portals, and other support channels.
 * Escalate complex technical issues to engineering, Research & Development, or other support teams when required.
 * Process customer service requests including parts replacement, case creation, and system support activities.
 * Support a 24/7 customer environment through participation in rotating weekday and weekend schedules.
 * Identify recurring issues and contribute to process, product, and service improvements.


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