> Markdown version of [/jobs/ext/2608885-analyst-it-support-and-network](https://www.wearedevelopers.com/jobs/ext/2608885-analyst-it-support-and-network). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst, IT Support and Network - **Company:** DrinkPAK LLC - **Location:** Fort Worth, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Servers, IP Cameras, Network Connections, Wi-Fi Technology, Software Troubleshooting, Information Technology, Network Support, Laptops, Servicenow - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9f1d52d79c19a698 ## About the Role * High school diploma or GED; Associate's degree in IT, Computer Science, or related field preferred * At least 1-3 years of hands-on IT support experience in a corporate or industrial environment * Working knowledge of Windows 10/11 desktop, Windows Server, enterprise network gear * Familiarity with TCP/IP networking fundamentals, Wi-Fi troubleshooting, and DHCP/DNS basics * Experience setting up and troubleshooting printers, cameras, and peripheral devices * Strong troubleshooting mindset with the ability to work independently * Clear verbal and written communication skills * Ability to work in a manufacturing/plant environment, including standing, lifting equipment, and working in a warehouse setting * Experience in a food & beverage manufacturing, co-packing or warehouse environment preferred * Exposure to IP camera systems (Meraki, Hanwha, or similar) preferred * Familiarity with ITSM ticketing platforms (ServiceNow, Freshservice, or similar) preferred ## Description POSITION DESCRIPTION: The Analyst, IT Support and Network provides frontline technology support at our Texas co-packing facility. This hands-on role is responsible for the setup, maintenance, and troubleshooting of end-user hardware, network connectivity, and peripheral devices to ensure plant operations run without interruption. The technician works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed., * Set up, configure, and image desktop and laptop computers for new and existing users * Install, configure, and troubleshoot networked and local printers and peripheral devices * Troubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment * Support and troubleshoot IP camera systems and video surveillance connectivity * Perform hardware break/fix tasks including component replacement and equipment swaps * Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform * Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed * Assist with cabling, patch panel organization, and basic network closet upkeep * Support onboarding of new employees with workstation setup and basic system access * Maintain inventory of IT consumables, spare hardware, and peripheral stock * Follow IT security policies, acceptable use standards, and change management procedures * Support periodic IT projects as directed, including infrastructure upgrades and equipment refreshes * Responsibilities may change; team members may be required to perform other tasks not specifically mentioned, Our company's culture is guided by our shared values of Speed, Intensity, and Purpose. These values are demonstrated in the following ways based on the role within the organization. * Speed: Take the initiative to promptly identify and address potential issues or opportunities. Maintain a sense of urgency in your work, completing tasks efficiently. * Intensity: Remain resilient in the face of challenges and setbacks by possessing a positive attitude, persevering through obstacles, and demonstrating adaptability in your approach. * Purpose: Take ownership of your responsibilities, and value the input and skillsets of your peers by working together as One PAK. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)