> Markdown version of [/jobs/ext/2609000-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2609000-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Dasco HME LLC - **Location:** Westerville, OH, United States - **Contract:** Permanent contract - **Skills:** System Configuration, Software Licensing, Tablet Computers, Information Technology - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e36cea3d23fbf43c ## About the Role * High School diploma or GED equivalent. * Some technical PC systems training or related work * Three-years' experience in an I.T. services role. PREFERRED EDUCATION AND/OR EXPERIENCE: * Undergraduate education * Six months' experience in healthcare/medical/insurance/DME customer service role, Communication proficiency Detail-oriented Compliance Customer Service / client focus Stress management Technical proficiency POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time position, and hours of work and days are Monday through Friday, with the core hours being between 8:00 a.m. to 5:00 p.m. Work may occur before or after core work hours or over the weekend. ## Description The Help Desk Technician will support the Manager of Information Technology by assisting associates who experience operating difficulty with IT hardware and/or software, troubleshooting hardware and software, and carrying out routine and/or periodic set up and maintenance of related equipment and/or applications., * Help Desk: Monitor and respond quickly and effectively to requests received through the IT help desk. Utilize and maintain the help desk ticketing system. Communicate matters requiring escalation to the Manager of IT. * Support: Provide support for all Information Technology products and services. Support may include but is not limited to answering questions from associates, partners, and vendors, troubleshooting problems, teaching or instructing associates regarding systems, software, and/or hardware functionality, and communicating policy. * Routine Maintenance: Assist in system, hardware, and software routine maintenance. Maintenance may include but is not limited to software and/or hardware upgrades, patch installations, and reporting. * Periodic Maintenance and Minor Repairs: Investigate hardware and/or software problems. Perform minor system hardware and communication connection repairs. Perform basic diagnostic testing. * Workstations: Configure, install, maintain, and uninstall associate workstations (PCs, laptops and tablets) as needed. Ensure all associate workstations have the equipment and/or programs necessary to perform the functions of the job. Assist with the onboarding of new users including but not limited to installing, testing, and configuring new workstations, associated equipment, credentials and software. Deactivate users and uninstall hardware and/or software as needed. * Projects: Assist or take the lead on various projects including but not limited to process improvement, efficiency, or new software/hardware. * Inventory: Maintain inventory of all equipment, software, and software licenses. * On-call support: Availability for after-hours support as assigned by the Manager of IT is required. * Other duties as assigned by manager. ## Related Videos - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Kettle and Pot or Peas in a Pod? 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