> Markdown version of [/jobs/ext/2609058-computer-user-support-specialist-junior-night-shift-tue-sat-11-00pm-7-30am](https://www.wearedevelopers.com/jobs/ext/2609058-computer-user-support-specialist-junior-night-shift-tue-sat-11-00pm-7-30am). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer User Support Specialist - Junior (Night Shift, Tue - Sat, 11:00PM-7:30AM) - **Company:** One Inc - **Location:** Fort Lee, VA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Application Services, Cyber Security, Information Systems, Computer Engineering, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Issue Tracking Systems, IT Management, Microsoft Office, Microsoft SharePoint, Software Troubleshooting, Information Technology, SolarWinds (Software), Servicenow - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a65a53357a83283 ## About the Role High School Diploma / GED + one (1) year of experience in an IT or Cybersecurity role. Associate's degree (must be aligned: Cyber Security, Information Technology, Computer Science, Information Systems, Management Information Systems, or Computer Engineering) * DoD 8140 Foundational Certification (Must possess ONE of the following): o A+, CND, GFACT, GSEC, Network+, or Security+ o Computing Environment Certification: Provided onsite * Security Clearance (Required) ## Description Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity., The Global Support Center serves as the nucleus of DeCA's IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA's environment to include mobile device, multi-media, and collaboration service support., * Provide Service Desk support (Tier 1). * Answer all calls routed or transferred to their respective calling queue. Knowledge/Experience must include: * Customer Service/Support * Windows/MacOS/Linux/Unix/Chrome/Android * Networked Printers/Multi-Function Devices * Mobile Device Support * Defense Enterprise Provisioning Online (DEPO) * Active Directory * DHCP * DNS * Microsoft Office Suite including SharePoint * Touch Labor | Break/Fix * Remote Troubleshooting * Hardware/Software Troubleshooting * Information Technology Infrastructure Library (ITIL) * Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) * Excellent Oral/Written Communication Requirements * Provide Service Desk support (Tier 1) * Answer all calls routed or transferred to their respective calling queue * Create and manage support tickets * Basic remote troubleshooting Knowledge must include * Primary: + Customer Service/Support + Windows/MacOS/Linux/Unix/Chrome/Android + Networked Printers/Multi-Function Devices + Microsoft Office Suite incl. SharePoint + Excellent Oral/Written Communication * Secondary: + Mobile Device Support + Defense Enterprise Provisioning Online (DEPO) + Active Directory + DHCP + DNS + Remote Troubleshooting + Hardware/Software Troubleshooting + Information Technology Infrastructure Library (ITIL) + Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)