> Markdown version of [/jobs/ext/2609226-device-support-technician](https://www.wearedevelopers.com/jobs/ext/2609226-device-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Device Support Technician - **Company:** SHARETEC, INC. - **Location:** Fort Wayne, IN, United States (Remote available) - **Experience:** Experienced - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Bash Shell, Ubuntu (Operating System), CentOS, Command-Line Interface, Information Systems, Linux, VMware ESX Servers, Virtual Private Networks (VPN), Network Troubleshooting, Linux Commands, Linux Servers, Windows PowerShell, Red Hat Enterprise Linux, Windows Remote Assistance, Remote Desktop Services, Ansible, Server Administration, Virtualization Technology, Scripting, Virtual Environment, Software Troubleshooting, Information Technology, Network Server, User Accounts, Vmware - **Published:** August 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4ea63868d9fcb804 ## About the Role This is a full-time, exempt position. It is a hybrid role based at our Fort Wayne, Indiana office, with remote work available for eligible employees. Some domestic travel (<5%) may be required, so candidates should be able to fly and rent a car when needed. After a training period, this role participates in an after-hours on-call rotation., * Someone who finds more satisfaction in making something better than building something new - and understands why that's harder * Someone who believes that technology serving people's financial lives is worth doing with real care and precision * Someone who is energized by a company in motion - where the roadmap is growing and your contributions shape the direction * An independent problem solver with strong troubleshooting, decision-making, and analytical skills * Someone who enjoys working collaboratively with internal teams to provide first-in-class service to external customers * Someone who thrives in a fast-paced environment and likes to stay busy * Someone who is detail-oriented and precise, communicates technical solutions clearly, and exercises tireless patience, * Previous experience in a similar technical support role * Basic command-line skills in Linux * A self-motivated, quick-learning mindset - comfortable working independently and learning hands-on * Ability to travel domestically when required, including the ability to fly and rent a car Preferred * 2+ years in a NOC, help desk, or IT server administration role * Experience troubleshooting RHEL/CentOS/Ubuntu Linux servers * Experience with Windows Active Directory * Experience troubleshooting network issues (routes, VPNs, tunnels) and using remote desktop with peripheral pass-through * Experience with virtualization platforms (specifically ESXi and VMware) * Scripting experience (Bash or PowerShell) and familiarity with automation tools such as Ansible * Associate's degree or higher in Computer Science or Information Systems, or equivalent work experience * Industry certifications such as A+ or Net+ are a plus, but not required ## Description As a Device Support Technician - Tier 1, you'll provide front-line support to our credit union customers, troubleshooting hardware issues as they relate to the Sharetec system and delivering best-in-class customer service. You'll speak directly with customers while working closely with internal teams across the Sharetec platform to resolve the obstacles credit unions face day to day. This role goes far beyond password resets. You'll learn and use Linux commands, work with scripting, and resolve system-down issues - building a deep understanding of the customer experience along the way. Client-specific knowledge is built through structured, step-by-step training, along with supportive coaching from peers and management., * Field incoming phone and email inquiries regarding network, computer, and server-based software and hardware issues, working cases through our CRM system * Troubleshoot by researching the source of the issue - reading technical documentation, conferring with peers, and running system diagnostics * Provide remote assistance for installation and configuration of operating systems, software, peripheral devices, and cabling * Provide technical support for Windows and Linux operating systems, and modify Windows and Linux servers in a virtual environment * Troubleshoot network-level communication issues, including WAN and LAN connectivity * Support daily backups and modify custom Bash scripts for automated file transfers to third-party vendors * Create, copy, disable, or reset user accounts via Windows Active Directory and local Windows/Linux accounts * Maintain detailed case notes, and keep customers updated with timely, thorough communication through resolution * Participate in the after-hours on-call rotation once training is complete * Help create checklists, self-help sheets, FAQs, and training material to support teammates and end users ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)