> Markdown version of [/jobs/ext/2609368-deskside-it-support-engineer-sole-agent](https://www.wearedevelopers.com/jobs/ext/2609368-deskside-it-support-engineer-sole-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside IT Support Engineer - SOLE AGENT - **Company:** KAREN KNIGHT CONSULTING LLC - **Location:** United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Software as a Service, Collaborative Software, Office Suite, Windows PowerShell, Microsoft SharePoint, VMware Horizon View, Scripting, Headsets, Microsoft InTune, Bug Reporting, Servicenow - **Published:** August 25, 2026 - **Apply:** https://computerjobs.com/us/en/mob/job/6318C9BCB388253EB2 ## About the Role Experience in: Financial services, legal, or insurance environment. Our client, a global leading Private Equity and Investment firm, requires a talented 1st Line and Deskside IT Support Engineer to join their team. The working environment is busy, demanding, and fast-moving, so we need someone who knows the job well enough to hit the ground running without close supervision. This is a 1st Line and Deskside role - day to day, you'll be handling ticket queues, password resets, account unlocks, hardware swaps (keyboards, headsets, peripherals), and walk-up support. It is NOT a senior, 2nd/3rd line, infrastructure, or project/migration role, and we are specifically looking for someone who wants to be doing this type of work day-to-day. Our client wont consider candidates with significantly more senior or specialist backgrounds, eg extensive trade floor, VIP, infrastructure or migration project experience. You must have circa 2-4 years' experience in a similar 1st Line/Deskside support role within a financial services, legal, or insurance environment. YOUR SKILLS * Windows 11 desktop troubleshooting * Microsoft 365/Office Suite (Outlook, Teams, OneDrive, SharePoint) * Active Directory tasks (password resets, group membership, account unlocks) * Laptop and peripheral hardware support * iOS/mobile device basics * Zoom and Teams meeting/AV support * Circa 2-4 years in a 1st Line and deskside role, specifically within financial services, legal, or insurance * Excellent communication skills and a calm, professional manner with users at all levels * Enthusiasm for 1st Line/deskside work,. * Ability to prioritise a busy ticket queue and know when to ask for help versus push on, * Any exposure to ServiceNow or a similar ITSM platform * Awareness of Microsoft Intune/Endpoint Manager * Curiosity about Scripting (PowerShell basics) * Exposure to VDI tooling such as VMware Horizon/Omnissa or IGEL * Familiarity with Box, Zoom admin, or other SaaS collaboration tools * Industry certifications in progress (CompTIA A+, ITIL Foundation, MS-900, etc.) ## Description * Act as the first point of contact for user issues via service desk, email, Teams, phone, and walk-up * Triage and resolve common IT tickets covering applications, devices, accounts, and access * Escalate more complex issues to L2/L3 engineers, with clear notes and reproduction steps * Log and track tickets thoroughly in the service management system (ServiceNow) * Support new starter onboarding: device builds, account setup, and first-day walkthroughs * Carry out basic break-fix, hardware swaps, and Move/Add/Change tasks under guidance * Assist the AV team with maintaining meeting room AV equipment * Contribute to the internal knowledge base by documenting fixes you've learned * Follow up with users to confirm resolution and maintain a high standard of customer service ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [JavaScript? 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