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# Computer Operator I

- **Company:** Brightstar Lottery
- **Location:** Louisville, KY, United States
- **Experience:** Starter
- **Salary:** $29,099.0 - $49,504.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Linux, File Systems, Middleware, File Transfer
- **Published:** August 1, 2026
- **Apply:** https://dejobs.org/x/x/1634D4FC30154D3D81536DFA1EE64737/job/

## About the Role

* Two-year technical college degree/certificate or comparable experience.
 * 1-2 years experience in related technical support or call center environment preferred.
 * Must be able to monitor and troubleshoot multiple technologies.
 * Able to navigate through Linux and Windows operating systems to perform basic tasks.
 * Basic knowledge of Microsoft Office applications including Outlook, Excel, Word, etc.

Skills

 * Builds strong relationships both internally and externally.
 * Exhibits professional and customer appropriate communications (written and verbal).
 * Demonstrates knowledge and techniques in dealing with difficult or demanding customers.
 * Organizes and prioritizes work efficiently.
 * Demonstrates effective technical writing skills and present information in a professional and engaging manner.
 * Completes work in a thorough, accurate, and timely manner with attention to detail.
 * Demonstrates initiative and self-motivation.
 * Displays sound business judgement and exhibits common sense.

Success Profile

 * Leading Complexity

 * Leading People

 * Leading the Business

 * Leading Self

## Description

The successful Computer Operator I provides basic level monitoring, processing, troubleshooting, support, and escalation for operating equipment in a 24/365 technical environment., * Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also reducing the risks and costs of providing services.

 * Performs basic level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures.
 * Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
 * Appropriately coordinates, executes, validates, tracks, follows up on, and escalates requests according to established guidelines.
 * Adheres to service level agreements by following established SLA performance requirements.
 * Adheres to IT best practices by following established performance and audit requirements.
 * Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
 * Answers incoming field service calls and assists in managing trouble tickets for technicians.


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