> Markdown version of [/jobs/ext/2610322-as400-production-support-engineer](https://www.wearedevelopers.com/jobs/ext/2610322-as400-production-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# AS400 Production Support Engineer

- **Company:** Ascii Group, LLC
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Salary:** $124,800.0
- **Contract:** Temporary contract
- **Skills:** Db2400, IBM System I, Batch Processing, IBM DB2, Job Scheduling, Queueing Systems, SQL Databases, User Provisioning Software, Backup and Restore, System Availability, Software Troubleshooting
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/ea291860-5149-4590-a3cc-4a69951aec1c

## About the Role

* Experience supporting IBM i (AS400) production environments.
 * Knowledge of batch scheduling, job monitoring, job restarts, CL commands, DB2/400, message queues, and spool files.
 * Experience with ITSM tools and production incident management.
 * Strong troubleshooting, analytical, and communication skills

Required Skills

 * 3+ years of experience in AS400 / IBM i production support.
 * Strong knowledge of IBM i operating system and batch operations.
 * Experience with job monitoring, job scheduling, and production support activities.
 * Good understanding of CL commands, job logs, spool files, message queues, and work management.
 * Knowledge of DB2/400 and SQL for basic troubleshooting.
 * Experience with incidents, problem, and change management processes.
 * Strong analytical and troubleshooting skills.
 * Excellent communication and documentation skills.

Skills: AS400_OS and DB2~AS400_CLP~AS400 Stack

## Description

Seeking an experienced AS400 Production Support Engineer to provide operational support for business-critical applications.
The role involves job monitoring, production incident resolution, job restarts, batch support, troubleshooting, and ensuring stable day-to-day operations while meeting SLA commitments.

Key Responsibilities

 * Monitor AS400 (IBM i) production environment, batch jobs, schedulers, and system health.
 * Monitor, troubleshoot, restart, and recover failed batch jobs to meet SLA commitments.
 * Resolve production incidents related to batch failures, application issues, infrastructure alerts, and system availability.
 * Perform user account administration, password resets, access provisioning.
 * Monitor alerts from Jobman, Logmon, IBM Navigator, and other operational tools.
 * Execute daily, weekly, month-end, and year-end batch processing activities.
 * Perform backup monitoring, recovery support, spool file management.
 * Coordinate with application, infrastructure, and business teams for incident resolution and problem management.
 * Execute runbooks, document fixes, perform root cause analysis, and recommend process improvements.
 * Maintain knowledge articles and ensure compliance with ITIL Incident, Problem, and Change Management processes.


## Related Videos

- [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob)
- [Data Fabric in Action - How to enhance a Stock Trading App with ML and Data Virtualization](https://www.wearedevelopers.com/videos/253-data-fabric-in-action-how-to-enhance-a-stock-trading-app-with-ml-and-data-virtualization)
- [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option)
- [Hands-on Journey to Quantum Computing with IBM](https://www.wearedevelopers.com/videos/137-hands-on-journey-to-quantum-computing-with-ibm)
- [Can This Elephant Dance? IBM Bob and the Future of AI-First Software Development](https://www.wearedevelopers.com/videos/100256-can-this-elephant-dance-ibm-bob-and-the-future-of-ai-first-software-development)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)