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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. IT Engineer - **Company:** The Phia Group - **Location:** Louisville, KY, United States - **Experience:** Expert - **Salary:** $100,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software System Penetration Testing, Microsoft Azure, Network Analysis, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, File System Permissions, Hypervisor, Issue Tracking Systems, Network Troubleshooting, Microsoft Servers, Microsoft SQL Server, Windows Servers, Network Architecture, Networking Basics, Windows PowerShell, Zero Trust Network Access, Microsoft SharePoint, Security Information and Event Management, Virtual Local Area Networks, VMware VSphere, Data Logging, Office365, Firewalls (Computer Science), Information Technology, Network Support, Nutanix, Vmware - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3f97a30a5631d9ce ## About the Role * Individuals must have at least 5 years of Level 1, 2 and 3 support experience. * Excellent communication skills and customer service skills * Highly organized with strong documentation and troubleshooting. * Good Team player with the ability to work well with customers and end users. * Should have the ability to provide technical guidance to Helpdesk Technicians * Strong desktop support expertise is a must. * Must have strong experience supporting, maintaining and upgrading Windows in a corporate environment. * Knowledge and experience using SYSAID or an ITSM (IT Service Management Software). * Must have the ability to manage file permissions on a windows server and with group policies * Knowledge of windows server, exchange, group policy creation and maintenance. * Must have ability to define problems, collect data, establish facts, and draw valid conclusions. * Must have foundational knowledge of Microsoft Server 2019 and 2022, Microsoft Exchange Server and M365, and Microsoft SQL Server 2019. * Have working knowledge of DNS, DHCP, and GPO's * Experience in VMWare vSphere and iSCSI or Nutanix Acropolis * Must have experience building a server from scratch, including hardware installation and OS installation * Must have foundational knowledge of networking and network troubleshooting * Knowledge of backups in an enterprise environment * Must have a good understanding of Active Directory and Windows Server knowledge * Knowledge of working with Microsoft PowerShell * Bachelor's degree or associate degree in computer science or related field preferred. * Some practical relevant work experience of 3 to 5 years would be preferred, but not required. * Ability to read, write and speak the English Language. ## Description The Sr. IT Engineer is responsible for providing a full range of IT support and technology services to internal and external customers. Services include administration, maintenance and implementation of enterprise infrastructure including server upgrades, maintenance and support, network analysis and troubleshooting, helpdesk support, workstation troubleshooting and support, and provisioning. Includes interaction and analysis of technology related issues, prioritization and resolution for support activities. The candidate should thrive in a fast-paced environment, have a strong desire to grow their skills and career and take pride in owning, diagnosing and resolving issues as they come up. We are looking for a self-starter who has a strong attention to details and good ability to communicate. If you're looking to grow your skills and get to the next level, this is the position for you. Please note this is a hybrid position requiring split time between our Louisville, KY office and remote. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Experience working with business to build trusted relationships with client stakeholders, act as a trusted advisor, and manage customer needs and expectations. * First point of contact for troubleshooting of IT problems and resolving if possible * Level 3, Level 2 and Level support on VM's, Switches, Firewall, Microsoft 365 and Azure solutions, Cloud infrastructure, as well as privilege access support in a zero trust environment. * Networking needs, maintenance, and support for Firewalls, Level 3, Level 7 switches, and other devices. * Troubleshoot, support and drive remediation needs coming from our MDR endpoint solution issues and SIEM logging problems. * Knowledge of and experience with Nerdio or Beyond Trust. * Experience supporting Microsoft Teams and SharePoint. * Experience with automated patching solutions. * Strong working knowledge of Identity management solutions, including MFA and related configurations and provisioning. * Support and interact with subcontract vendor around backups and assisting in the monitoring of all server and backups status. * Assisting with user access needs, including creation, updates and terms for all required systems. * Assist with the management of cloud based products like RingCentral, office365, Azure strategy and implementation. * Logging all IT problems via ITSM ticketing system (SYSAID), maintaining use of ITSM and expanding its use within the company * Analyzing system logs and identifies potential issues with end points (Windows 10 & Windows 11) and servers. * Support Hypervisors - Vmware, and Nutantix, including maintenance, patching and support * Work with compliance teams around security certification needs, related to ISO2701:22 and HiTrust, as well as, HIPAA certification. * Support remediation efforts related to network, application and Cloud infrastructure penetration testing. * Communication with subcontractor partners on internal support activities. * Updating and maintaining configuration documents, asset inventories, * Applying end point updates, patches, and configuration changes. Leveraging SYSAID or windows updates. * Answering technical queries and assisting end users in the Louisville office. * Monitor and maintain photocopiers and printers. * Assist in the organization and inventory of all hardware and software resources. * Support needs around migration of applications and services for new hardware. * Perform on-site and remote technical & network support. * Troubleshoot issues and Assist with driving network infrastructure, VLans and general Networking requirements are meeting application and employee needs. * Maintains excellent communication with IT leaders on all tasks and projects. * Basic support of SQL Server. * Performs other duties as assigned., This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the company reserves the right to modify, add or remove duties and assign other duties as necessary. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)