> Markdown version of [/jobs/ext/2610477-product-support-engineer](https://www.wearedevelopers.com/jobs/ext/2610477-product-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer - **Company:** Kyndryl, Inc. - **Location:** Dallas, TX, United States (Remote available) - **Salary:** $63,360.0 - $137,040.0 - **Contract:** Permanent contract - **Skills:** Cloud Engineering, Software Debugging, Linux, Embedded Software, Hypervisor, Linux System Administration, Log Analysis, Software Engineering, Virtualization Technology, VxWorks, Cloud Platform System, Kubernetes - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3b7d09b821bb0b01 ## About the Role You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others., * Customer support or product support experience appropriate to the assigned band. * Foundational to strong technical troubleshooting and diagnostic skills, with increasing independence from 5P through 6BP. * Case, ticket lifecycle, and escalation-process awareness. * Clear written and verbal customer communication and stakeholder interaction skills. * Ability to capture issue details accurately and convert validated resolutions into reusable knowledge content. * Ability to work in a structured support environment and collaborate across functions. Product and technology skills * Wind River product fundamentals relevant to the assigned queue. * VxWorks and embedded technology fundamentals. * Wind River Linux fundamentals; Linux administration and troubleshooting. * Hypervisor, networking, virtualization, customer deployment architecture, log analysis, and diagnostic tooling fundamentals. * Cloud-native and Kubernetes fundamentals where relevant to Wind River Cloud Platform assignments. * Embedded development tool awareness, including compilers, debuggers, and IDEs. ## Description Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products., * Receive, triage, assign, track, and update support cases in the support environment. * Collect, validate, and analyze customer-reported information, logs, traces, configuration details, and other diagnostics. * Perform initial troubleshooting and basic issue isolation using approved procedures and knowledge articles. * Attempt issue reproduction and isolate likely causes where feasible within the defined scope. * Apply documented solutions and approved procedures; document findings, actions, next steps, and resolution status. * Route or escalate cases to L2/L3 based on complexity, impact, and escalation criteria. * Communicate case status, next steps, and resolution plans in accordance with customer standards and service-level objectives. * Create and maintain support documentation and knowledge articles; participate in case handoffs and operational reporting. Operational boundaries * Operate within required support processes, tools, service-level objectives, escalation procedures, and governance requirements. * Support defect identification, documentation, reproduction, validation, and engineering coordination. Wind River retains product ownership, defect prioritization, engineering resolution decisions, product roadmap decisions, release decisions, and commercial commitments. * Complete required onboarding, product training, security, compliance, access, and operational readiness activities before deployment. ## Related Videos - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [An alternative approach to digital sovereignty: Confidential Computing](https://www.wearedevelopers.com/videos/100043-an-alternative-approach-to-digital-sovereignty-confidential-computing) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) - [20 Years of Solving Unsolvable Problems](https://www.wearedevelopers.com/videos/100214-20-years-of-solving-unsolvable-problems) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters)