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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Success Manager - **Company:** USA7 DXC Technology Services LLC - **Location:** Fort Mill, SC, United States - **Experience:** Expert - **Salary:** $95,900.0 - $178,100.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Application Configuration Access Protocols, Confluence, JIRA, Data Governance, Data Migration, Electronic Data Interchange (EDI), Microsoft Project, Power BI, Salesforce.Com, Single Sign-On, Systems Integration, Smartsheet, Enterprise Software Applications, Functional Dependencies, Data Management - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=944c76c8d532be30 ## About the Role * Bachelor's degree or equivalent professional experience. * 7+ years of experience in implementation, program management, project management, consulting, client success, or related roles. * Experience leading complex technology implementations within insurance, benefits administration, HR technology, payroll, or a related industry . * Demonstrated experience managing multiple concurrent enterprise implementations. * Strong understanding of implementation lifecycles from sales/contracting through configuration, testing, data migration, integration, go-live, and transition to production. * Proven ability to manage senior-level client and internal stakeholders. * Experience leading cross-functional teams and managing complex dependencies. * Strong understanding of data migration, integrations, EDI/API, SSO, payroll, and application configuration. * Demonstrated ability to identify and resolve implementation risks and issues. * Excellent written, verbal, presentation, and executive communication skills. * Strong analytical and problem-solving capabilities., * Experience with benefits administration platforms or insurance technology. * Experience working with carriers, payroll providers, brokers, employers, or benefits technology vendors. * Experience with enterprise SaaS implementations. * Familiarity with Agile methodologies and modern project management practices. * Experience with Jira, Confluence, Microsoft Project, Smartsheet, Power BI, Salesforce, or similar platforms. * Knowledge of SOX compliance, business continuity, data governance, or other regulated-environment requirements. * Experience implementing process automation or AI-enabled workflow improvements. A candidate with experience leading large-scale implementations, managing project and consulting teams, improving implementation processes through automation, and building long-term relationships with clients and industry partners would be particularly well suited for this position. ## Description We are seeking an experienced, results-driven Implementation Success Manager - Insurance to lead complex client implementations and ensure successful adoption, delivery, and long-term client outcomes across our insurance and benefits technology solutions. This role is ideal for a strategic implementation leader who understands the complexities of insurance, benefits administration, data management, integrations, and enterprise technology deployments . The Implementation Success Manager will serve as a trusted advisor to clients and an internal leader across Project Management, Consulting, Product, Engineering, Data, Integrations, Payroll, and Operations. The successful candidate will bring a strong combination of program management discipline, insurance industry expertise, client relationship management, and operational leadership . This individual will be accountable for maintaining implementation quality, managing risk and dependencies, driving executive-level governance, and ensuring clients achieve measurable business value from their technology investment., Client Implementation & Delivery * Lead and oversee multiple concurrent mid-market and enterprise implementations from initial planning through go-live and transition to ongoing client success. * Establish implementation strategy, governance models, milestones, success criteria, and executive communication plans. * Drive delivery against scope, timeline, budget, quality, and client satisfaction objectives. * Serve as a senior escalation point for complex implementation issues and cross-functional dependencies. * Identify risks early and develop mitigation strategies to protect implementation outcomes. * Ensure appropriate transition from implementation into production support and long-term client success. Client Success & Executive Relationship Management * Build trusted, strategic relationships with client executives, operational leaders, carriers, brokers, payroll providers, and technology partners. * Conduct executive business reviews and implementation health assessments. * Establish and monitor client success metrics, including delivery performance, adoption, satisfaction, operational readiness, and retention indicators. * Proactively identify opportunities to improve the client experience and expand the value delivered through the platform. * Partner with Sales and Account Management on client communications, renewals, expansions, and strategic opportunities. Insurance & Benefits Technology Expertise * Apply knowledge of benefits administration, insurance operations, employee benefits, plan structures, eligibility, payroll, data management, and related technology processes. * Understand the complexities of insurance and benefits implementations, including data migration, configuration, integrations, EDI, API, SSO, and payroll connectivity. * Translate business and industry requirements into actionable implementation strategies. * Ensure implementation practices support applicable regulatory, security, compliance, and business continuity requirements. Program & Portfolio Leadership * Manage implementation portfolios and provide visibility into overall program health, resource requirements, risks, dependencies, and financial performance. * Establish consistent project management standards, KPIs, reporting, and governance processes. * Lead cross-functional teams across project management, consulting, configuration, data, integrations, product, engineering, and client operations. * Monitor resource utilization and capacity while ensuring teams remain aligned to critical implementation priorities. * Drive continuous improvement initiatives that increase implementation efficiency, scalability, quality, and predictability. Operational Excellence & Transformation * Identify opportunities to automate and streamline implementation processes. * Leverage data, analytics, AI-enabled tools, and workflow automation to improve delivery efficiency and configuration accuracy. * Establish repeatable implementation methodologies, playbooks, and best practices. * Analyze implementation performance and use metrics to drive corrective actions and continuous improvement. * Promote a culture of accountability, collaboration, transparency, and client-centric delivery. Success Measures Success in this role will be measured by: * High percentage of implementations delivered on time, on budget, and within agreed scope * Strong client satisfaction and Net Promoter Score (NPS) * Successful client adoption and transition to production * Reduction in implementation risks, escalations, and rework * Improved implementation efficiency and operational scalability * Strong client retention and long-term relationships * Consistent executive-level governance and communication * Successful cross-functional collaboration across internal and external teams. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations)