> Markdown version of [/jobs/ext/261066-product-support-analyst](https://www.wearedevelopers.com/jobs/ext/261066-product-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Analyst - **Company:** Bullhorn - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $52,000.0 - **Contract:** Temporary contract - **Skills:** Relational Databases, Knowledge Management, Microsoft SQL Server, Bullhorn - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a613e7ecf52598dd ## About the Role Do you have experience in Customer communication?, * You love interacting with people and have a proven track record of delivering incredible customer experiences through client/customer-facing interaction * You are a quick learner who can confidently articulate software-related and technical concepts. * You can demonstrate deep caring and critical thinking around problem resolution Bonus Points for: * You have 1-3 years' experience in technical troubleshooting in a B2C or B2B environment * You have 1+ year of experience in delivering software support * You have 1+ year of recent hands-on experience with relational databases (SQL Server), NOT A MANDATORY REQUIREMENT FOR THIS ROLE ## Description Reporting to a Manager of Product Support , our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and empathizing with the technical challenges they're facing and how these challenges impact their business. Supporting our 15+ product lines , it is your job to strive for first-call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support with entry-level technical experience, or you're a seasoned tech support analyst - we have an opportunity for you! Key Details: * Fully Remote * Multiple positions available * 40 hrs per week * Training period for all hires, regardless of timezone, will be Monday - Friday 9:00 to 6:00 pm ET for the first 3 weeks (hrs may vary after the training period for different time zone locations) A typical day will include... * Answering incoming Bullhorn customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues * Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business * Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future * Being a critical thinker and using independent judgment when required to solve challenging or new problems that arise * If unable to fix the issue yourself, connecting the customer to the right experts via defined escalation paths * Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you're going to do it * Share your knowledge gained from troubleshooting issues by contributing to the global Bullhorn knowledge management system through flagging, editing, creating, and reusing articles * Adhering to key customer and team-focused metrics to maintain high standards in performance ## Related Videos - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [Databaseless Data Processing - High-Performance for Cloud-Native Apps and AI](https://www.wearedevelopers.com/videos/1024-databaseless-data-processing-high-performance-for-cloud-native-apps-and-ai) - [How to be balanced in a software development team](https://www.wearedevelopers.com/videos/66-how-to-be-balanced-in-a-software-development-team) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)