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# Desktop Support Specialist (Onsite in Holland, OH)

- **Company:** Velocity, A Managed Services Company
- **Location:** Holland, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Documentation, Network Planning and Design, Windows Software Trace Preprocessor, Information Technology
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6848115f947333eb

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Working knowledge of computer network design and implementation

 * 2-3 years experience in a support role in IT.
 * Advanced problem-solving skills
 * Strong multi-tasking and time management skills
 * Strong attention to detail
 * Minimum 6 months working with Windows software

Preferred Education:

 * Associates Degree in Information Technology or related field of study
 * Industry certifications such as Comp TIA A+, Comp TIA Network +

Key Competencies:

 * Ability to work in a fast paced, team atmosphere
 * Preference in working in a small business environment
 * Demonstrate knowledge and skill in using discretional judgment and organizational ability as well as being adaptable and versatile to perform different duties.
 * Demonstrate knowledge of strong verbal and written communication skills
 * Demonstrate ability to maintain confidentiality to Company information
 * Ability to work independently with little supervision
 * Demonstrate organizational, planning and attention to detail skills

Why you'll love working at Velocity
We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

## Description

Velocity is seeking to hire an onsite Desktop Support Specialist. The Desktop Support Specialist will work a second shift schedule and be onsite @ our Holland, Ohio location. This role assists with the installation, configuration, and testing of IT equipment for Velocity employees. This position assists with network and system upgrades and interacts with Velocity employee's day to day to ensure all IT support tickets are handled in a timely manner.
Must be able to work the following shift: Monday - Friday 1:00pm to 9:30pm EST., * Consults with users to determine hardware, software and system specifications

 * Responsible for completing IT support tickets in a timely manner
 * Helps with the selection, installation, configuration, and testing of equipment
 * Assists with maintaining network and system documentation
 * Assists with network and system upgrades
 * Monitors and updates company IT equipment
 * Protects organization's values by keeping information confidential
 * Performs other tasks as assigned


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