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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Intelligence Field Interviewer - **Company:** Port of Seattle - **Location:** Seattle, WA, United States (Remote available) - **Experience:** Experienced - **Contract:** Internship / Graduate position - **Skills:** Microsoft Excel, Microsoft Office, Information Technology - **Published:** August 3, 2026 - **Apply:** https://dejobs.org/x/x/D782E1D07D4E48CCA9B4ABA27F2030D1/job/ ## About the Role * Experienced - You have two (2) years of experience as a frontline customer service agent in a fast-paced and multi-cultural environment. * Desired - We hope you have an ability to proactively approach members of the public, communicate with people from diverse backgrounds, handle refusals professionally, and maintain a positive customer service approach throughout your shift. * Committed to Equity - You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees. * Proficient - You have knowledge of customer engagement principles, customer service best practices, and cultural awareness, with proficiency in Microsoft Office Suite and technology used to support customer interactions, including iPads, PCs, and people-counting systems. * Efficient Communicator - You communicate clearly and professionally, adapting your communication style to meet the needs of diverse audiences. You actively listen, convey information accurately, ask thoughtful questions to ensure understanding, and build rapport through respectful and effective interactions. You use sound judgment when sharing information and maintain professionalism in all communications. * Adaptable - You have strong adaptability, handle challenges independently, respond effectively to and thrive in constantly changing environments. You can also manage multiple, concurrent priorities and investigate and take action independently to meet customers' needs without leadership assistance. ## Description As a Business Intelligence Field Interviewer, you will collect data from and about Sea-Tac (SEA) passengers and other Port customers through activities such as administering surveys, conducting short interviews, observing and recording customer behavior, and overseeing electronic people counters or other devices that record user information. * You will administer large-scale, longitudinal studies by recruiting departing and arriving passengers for participation and collecting data. You will also conduct data collection for ad hoc survey research projects, including administering self-completed surveys, conducting short interviews with customers, and recording observations of customer behavior. * You will confidently approach and interact with passengers, providing information about the studies, including the purpose, survey length, and meaning of survey questions. * You will monitor data collection progress and adjust collection times to meet a.m./p.m., domestic/international, and other sampling quotas. Data collection may take place at any Port of Seattle location, including marinas, piers, and employee parking lots. * You will create data collection schedules based on flight schedules and adapt them as flights change to achieve expected sample sizes in accordance with sampling guidelines. You will also learn and apply study-specific sampling strategies, switch between studies during a shift, and track completed data collection in Excel to support flight schedule planning for the next day. * You will set up data kiosks and people counters, including properly positioning devices, downloading data, troubleshooting technical difficulties, changing batteries, updating software, and working with Information & Communication Technology (ICT) to resolve technical issues. * You will train, mentor, and evaluate new interviewers on customer engagement, research protocols, sampling procedures, technology, and independent field research standards. You will also complete required Airports Council International (ACI) training and obtain field researcher certification. * You will assist passengers with a range of issues, including wayfinding, contacting emergency services, and remaining with passengers until first responders arrive. * You will report cleanliness or maintenance issues using the Port's See-Say app. You will also report unsafe conditions, hazards, unattended or suspicious items, and disruptive passengers. In addition, you will provide information about airport amenities, answer passenger questions, and serve as a knowledgeable resource for airport information., * Work Schedule - Your normal work schedule will be Monday - Friday, 8:00 a.m. to 4:30 p.m. (40 hours per week). Start and end times may vary based on operational and data collection needs. This position may also require working evenings, weekends, holidays, or other assigned shifts as needed. * Work Environment - This is a field-based position. You will work throughout Seattle-Tacoma International Airport (SEA), maritime facilities, and other Port of Seattle properties, with occasional work in an office setting for administrative tasks, meetings, or training. * Washington State Residency Requirement - Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State. * Overtime Eligible - You are eligible for overtime pay in this role. * Safety Requirements - You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements. * Security Requirements - As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance. You will also be required to obtain a U.S. Customs and Border Patrol (CBP) Customs Seal within 30 days of hire. ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [5 Interview Myths Busted: Is Your Thinking About Interviews Outdated?](https://www.wearedevelopers.com/videos/1499-5-interview-myths-busted-is-your-thinking-about-interviews-outdated) ## Related Articles - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)