> Markdown version of [/jobs/ext/2612610-it-user-support-specialist-lead](https://www.wearedevelopers.com/jobs/ext/2612610-it-user-support-specialist-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT User Support Specialist Lead

- **Company:** EverBank N.A.
- **Location:** Jacksonville, FL, United States
- **Experience:** Expert
- **Salary:** $52,000.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Network Configuration and Change Management, Enterprise Software Applications, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e9619638ff5fc98b

## About the Role

* 3 years of professional experience
 * Basic knowledge and understanding of operating systems, networks, applications, and hardware, * 5+ years of experience supporting enterprise technology
 * Prior background in technical support, customer service, or related field
 * Strong communication and interpersonal skills desired

Educational Requirements

 * Vocational and/or Technical Education Preferred

## Description

* Monitors lower level IT User Support Specialists to ensure effective and time resolution of users' problems, queries or complaints.
 * Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
 * Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
 * Installs/removes/configures hardware and software.
 * Ensures that plans are in place for responding to situations such as service outages.
 * Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
 * Coaches team members on addressing user questions and assists with the most complex issues.


## Related Videos

- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Creating Europe's AI Moment – Now or Never](https://www.wearedevelopers.com/videos/100059-creating-europe-s-ai-moment-now-or-never)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [AI Driven Development](https://www.wearedevelopers.com/videos/100340-ai-driven-development)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)