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# Data Center IT Operations Engineer

- **Company:** Tellusicom INC
- **Location:** Ashburn, VA, United States
- **Salary:** $84,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Monitoring of Systems, Information Technology Operations, Networking Hardware, Cloud Platform System, Software Troubleshooting, Information Technology, Network Server
- **Published:** May 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f869f869a1d0f488

## About the Role

Do you have experience in Teamwork?, Do you have a Bachelor's degree?, * Bachelor's degree preferred or equivalent hands-on experience in IT infrastructure and operations.

 * 1+ years of experience in IT infrastructure, data centers, servers, networks, or operations support.
 * 2+ years of experience in IDC, colocation, or cloud environments is preferred.
 * Familiarity with servers, switches, structured cabling, monitoring systems, ticketing platforms, SOP/SLA processes, and change management.
 * Strong troubleshooting, incident analysis, cross-team coordination, and problem-solving skills.
 * Ability to write technical reports, escalation emails, and incident summaries in English; Chinese is a plus.

## Description

We are seeking a skilled Data Center IT Operations Engineer to support daily IT infrastructure operations within mission-critical data center environments. This role is responsible for handling complex incidents, troubleshooting infrastructure issues, supporting operational improvements, and coordinating with cross-functional teams to ensure stable and efficient operations., * Manage on-site IT operations, complex ticket handling, incident escalation, and follow-up activities.

 * Collaborate with network, server, vendor, and site teams to resolve non-standard technical issues.
 * Support lifecycle operations for servers, network equipment, monitoring systems, cabling, and IT assets.
 * Produce fault analysis reports, preliminary RCA documentation, post-incident reviews, and risk tracking records.
 * Support continuous improvement initiatives for operational processes, checklists, and knowledge base documentation.
 * Guide technicians in executing standard operational procedures and best practices.


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