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# Technical Support Engineer

- **Company:** Truv, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $45,000.0 - $70,000.0
- **Contract:** Temporary contract
- **Skills:** Api Design, Zendesk
- **Published:** August 5, 2026
- **Apply:** https://www.workingnomads.com/job/go/1771745/

## About the Role

·Customer obsession - we start with making the customer happy and work backward.

·Good judgment - make wise decisions despite ambiguity.

·Focus on impact - solve important problems first.

·Transparent and direct-informed people make better decisions.

·Win as a team - we win and lose (rarely) as a team.

·Continuous improvement - all improvements matter because they compound exponentially., * 4+ years of experience in technical support and service management.

 * 2+ years of experience working at an early-stage organization (fewer than 100 employees).
 * Proficient in Zendesk, including 2+ years in an administrative capacity.
 * Expertise in supporting API-driven products with a solid technical background.
 * Strong analytical and problem-solving skills, coupled with a sharp technical aptitude.
 * Exceptional communication abilities to effectively address complex issues.
 * Calm under pressure, with the ability to handle customer calls and escalations with professionalism.
 * Self-motivated and resourceful, capable of solving problems independently with minimal guidance.

## Description

A customer-centric mindset is part of every decision we make - we're looking for a Technical Support Engineer to join and help us build the best customer support experience.
What you'll do

 * Efficiently triage customer support tickets while maintaining focus on key performance metrics such as SLA, CSAT, and Time to Resolution (TTR).
 * Collaborate closely with the product team to analyze customer needs and submit well-informed feature requests.
 * Build and nurture relationships across product, engineering, and customer success teams to facilitate knowledge sharing, incident engagement, new feature adoption, and actionable product feedback.
 * Enhance and optimize the Help Center to minimize ticket volume, ensuring a seamless and self-sufficient customer experience.
 * Lead and manage end-to-end technical projects, working with engineering leadership to prioritize critical customer issues and redirect sales and finance inquiries to the appropriate teams.
 * Reporting, help drive weekly, monthly and quarterly reporting on tickets, resolution and close times to the Truv leadership and the broader team.


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