> Markdown version of [/jobs/ext/2614157-it-help-desk-customer-interface](https://www.wearedevelopers.com/jobs/ext/2614157-it-help-desk-customer-interface). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Customer Interface

- **Company:** SMS Data Products Group, Inc.
- **Location:** Edwards Air Force Base, CA, United States
- **Contract:** Contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Chrome, Web Browsers, Issue Tracking Systems, Microsoft Office
- **Published:** August 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9093950/it-help-desk-customer-interface

## About the Role

* A minimum of 1 year of experience in using Microsoft Office (Excel, Outlook, Word, etc.).
 * Familiarity with web browsers (Google Chrome, Microsoft Edge, etc.).
 * Help Desk Institute Support Center Analyst (HDI-SCA) certification or must be able to obtain within 90 business days.
 * High School Diploma or equivalent.
 * DoD Interim Secret Clearance or higher.

Desired Qualifications

 * Excellent written and verbal skills.
 * Strong problem-solving ability.

## Description

* Answer phone calls to IT Helpdesk extension.
 * Manage walk-up requests for IT Helpdesk support.
 * Monitor incoming IT Helpdesk support request emails.
 * Document the problem with the technical details within the Web Help Desk (WHD) ticketing system.
 * Gather end user information.
 * Research, diagnosis, and troubleshoot basic customer problems.
 * Document the problem and resolution in the WHD ticketing system.
 * Escalate problem(s) to a Tier I technician for troubleshooting.
 * Utilize remote support software to provide end user support.
 * Create training and self-guided instructional materials for employees.
 * Establish and maintain a reputation for excellence in customer support.


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Exploring Google Gemini and Generative AI](https://www.wearedevelopers.com/videos/1269-exploring-google-gemini-and-generative-ai)
- [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google)
- [WeAreDevelopers LIVE - "Fun and games - and all that comes with it", Back to BASIC & more](https://www.wearedevelopers.com/videos/1719-wearedevelopers-live-fun-and-games-and-all-that-comes-with-it-back-to-basic-more)
- [WeAreDevelopers LIVE - Chrome for Sale? Comet - the upcoming perplexity browser Stealing and leaking](https://www.wearedevelopers.com/videos/1331-wearedevelopers-live-chrome-for-sale-comet-the-upcoming-perplexity-browser-stealing-and-leaking)
- [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)