> Markdown version of [/jobs/ext/2614485-servicenow-technical-architect](https://www.wearedevelopers.com/jobs/ext/2614485-servicenow-technical-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ServiceNow Technical Architect

- **Company:** jazzhr
- **Location:** Cumberland County, NC, United States
- **Experience:** Expert
- **Salary:** $118,560.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Cyber Security, System Configuration, System Center Configuration Manager, Systems Integration, Scripting, Technical Debt, ServiceNow HR Service Delivery, Casper Suite, ServiceNow Customer Service Management, Qualys, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://inabia.applytojob.com/apply/nQcBayALdU/ServiceNow-Technical-Architect?source=GS

## About the Role

The client is seeking a dynamic ServiceNow Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and Statements of Work (SOWs). The ideal candidate is a trusted advisor helping clients maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization., * 7+ years of hands-on ServiceNow experience across multiple modules

 * Proven track record in advisory consulting and technical delivery (3+ years)
 * Strong understanding of ServiceNow architecture, scripting, workflows, and integrations (3+ years)
 * Experience in proposal writing, SOW creation, and client presentations (2+ years)
 * Demonstrated ability to lead client workshops and translate business processes into technical solutions (2+ years)
 * Excellent communication and stakeholder engagement skills, * Senior - CSA, CIS (2 or more of: ITSM, ITOM, ITAM, HAM/SAM, HRSD, Discovery), PMP or equivalent, and ITIL Foundation

## Description

* Lead client engagements to assess current ServiceNow capabilities and define future-state process/platform strategies
 * Develop platform roadmaps aligned with business goals and technical priorities
 * Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM
 * Design and implement governance models, KPIs, and process improvement frameworks
 * Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design
 * Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more
 * Perform health scans, technical debt analysis, and platform scalability assessments
 * Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
 * Collaborate with sales and delivery teams to draft proposals and SOWs; estimate effort, define scope, and align deliverables


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development)
- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)