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# IT Help Desk Technician

- **Company:** ESP ASSOCIATES
- **Location:** Victoria, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Microsoft Servers, Remote Access Technology, Wide Area Networks, Information Technology, Laptops, Windows Client
- **Published:** August 3, 2026
- **Apply:** https://www.dice.com/job-detail/45aafa77-a995-4a73-9425-dbcfffe7139d

## About the Role

* 1+ year of hands-on experience in a help desk, IT support, or similar technical role
 * Self-motivated with a strong sense of ownership - able to identify what needs to be done and follow through without being prompted
 * Customer service attitude
 * Good verbal and written communication skills
 * Experience with laptops, workstations, cell phones, printing systems, and hardware troubleshooting
 * Working knowledge of Windows 10, Windows 11, Microsoft Office, and Microsoft 365
 * Ability to work well in a highly collaborative, team setting
 * Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates
 * Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company's driving (MVR) policy

Preferred:

 * Associate's Degree and/or 2+ years of experience in computer systems or corporate IT support
 * Experience with LAN/WAN support
 * Knowledge of VPN and other remote access systems
 * Experience with large-scale plotting systems
 * Experience with Microsoft Server 2016, 2019 and 2022
 * Experience with Hyper-V software and/or VM software

Physical Requirements:

 * Capable of walking various terrains, including inclines and declines.
 * Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations.
 * Bending, kneeling, twisting and repetitive lifting of 20lbs are required

## Description

* Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions
 * Helping configure, build, upgrade, and deploy machines
 * Providing support to remote ESP offices
 * Prioritizing and managing daily tasks independently, with minimal day-to-day direction


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