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# Senior Technical Support Engineer - Cambridge, MA or Dallas, TX

- **Company:** Akamai Technologies
- **Location:** Oklahoma City, OK, United States (Remote available)
- **Experience:** Expert
- **Salary:** $105,400.0 - $189,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Networking Hardware, Network Security, Akamai, Software Deployment, Virtualization Technology, System Availability, Information Technology
- **Published:** August 18, 2026
- **Apply:** https://dejobs.org/x/x/5AC4ED6F1B2545A0900FCD2031FF95CA/job/

## About the Role

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?, We are looking for a customer-oriented, highly technical, senior technical support engineer to join our dedicated team. This is an opportunity for the right candidate to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat., * Have 8 years of relevant experience and a Bachelor's degree in Computer Science or related field or its equivalent.

 * Have knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
 * Have high availability and a responsiveness mindset
 * Have experience in troubleshooting and deploying software or networking equipment
 * Have ability to communicate professionally with customers and collaborate with internal stakeholders.
 * Be a U.S. citizen and eligible to obtain a security clearance in the future.

There are occasions where this role will require your presence in a local Akamai office. Although infrequent, applicants should be aware that limited office attendance will be required.

## Description

As a Senior Technical Support Engineer, you will be responsible for:

 * Learning and gaining in depth experience in network security
 * Resolving customer support cases for our worldwide enterprise customers
 * Ensuring customer success while maintaining high customer satisfaction throughout all interactions
 * Working remotely to support our customers with the ability to travel on-site when needed


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