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# System Support Analyst

- **Company:** AMERGIS HOLDINGS, INC.
- **Location:** Tampa, FL, United States
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Web Browsers, Office Suite, Program Design Languages, Extreme Programming
- **Published:** August 20, 2026
- **Apply:** https://dejobs.org/x/x/91D64C2681344E4EAA6A07F2C5063154/job/

## About the Role

* Bachelor's Degree or equivalent experience required
 * Experience in the IT/Healthcare industry/staffing/recruiting or field support
 * Ability to analyze system and process related issues and offer solutions
 * Strong customer service and communication skills required
 * Must be able to work effectively as part of a team while maintaining a strong attention to detail
 * Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft
 * Office suite software programs, internet usage, and learning program design systems and software
 * Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required

## Description

The System Support Analyst I is responsible for supporting all offices on the implementation and use of

multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes

ticket trends and recommends solutions to prevent questions and issues., * Supports multiple stakeholders on a range of systems (Including but not limited to Vision,

 * eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
 * Troubleshoots and resolves tickets submitted timely
 * Works with other team members in order to escalate issues that couldn't be resolved
 * Reports on ticket trends weekly
 * Reeducates system users as appropriate
 * Informs key stakeholders of potential issues related to errors and trends
 * Contributes to projects that will prevent questions, problems, and tickets
 * Provides great customer service to our business partners
 * Performs other duties as assigned/necessary


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